In this episode, Greg Lois explores the critical question every service-oriented business should be asking: How do we measure the quality we promise? Drawing from his experience leading a mid-sized law firm with 50 attorneys and 130 employees, Greg discusses how to create a robust measurement system that balances external client feedback with internal quality audits to ensure consistent, exceptional results.

Listeners will learn how to leverage real-time data, meaningful client relationships, and structured internal audits to raise the bar on performance. Whether you’re running a law firm, a tech consultancy, or any service-based business, this episode delivers actionable insights on building systems that sustain quality while scaling for growth.

In this episode, Greg Lois dives into one of the most powerful questions any employee—or employer—can ask:** “How do I know I’m being successful here?”** Drawing from real interview experiences and over a decade of building a thriving law firm, Greg explains the four key values that define success at Lois Law Firm: Creativity, Advocacy, Service, and Professionalism.

Listeners will learn why aligning with company values drives fulfillment and performance, how professional detachment supports work-life balance, and why clear visions and missions are essential for any growing business. Whether you’re a new hire trying to find your footing, or a leader seeking to create a culture of clarity and purpose, this episode delivers actionable insight into building a workplace where people can flourish.

In this heartfelt and powerful episode, Greg Lois shares why he created this podcast series: to help future law firm leaders avoid the mistakes he made and to guide them in building a stronger, more resilient organization.

Greg outlines three transformative strategies for anyone aspiring to lead in the legal profession or beyond:

This episode is packed with practical tools, book recommendations, podcast gems, and leadership wisdom for anyone who dreams of building a flourishing firm or business. Whether you’re an attorney, entrepreneur, or aspiring leader, this is one you’ll want to bookmark and revisit.

Books & Podcasts Mentioned:

📘 Books

🎧 Podcasts

👥 Leadership Communities Referenced

What’s the most valuable asset in your law firm? It’s not your brand, your office, or your processes—it’s your people. In this episode, Greg Lois breaks down why hiring is the single most important decision you make as a law firm leader.

You’ll learn:

This episode is a must-listen for any law firm owner, manager, or partner who wants to build a team that sticks and a workplace that thrives.

Referenced Book:

In this inaugural episode, Greg Lois explores two powerful topics:

Key Takeaways:

Connect with Greg Lois on LinkedIn for more leadership insights.