We've been fending off the InsurTech hype for years, sifting through pretty comparative raters and unwanted interfaces.

The hope in tolerating this hype is that something will finally find a way to change the game for good.

Out of all the InsurTech hopefuls out there trying, ProNavigator is one of the few companies willing to be just as practical as they are revolutionary with the problems they'er solving.

If you think processing car change requests is the type of "human value" people want in their customer experience, that might not work out well in the long run.

Joseph and the whole ProNavigator team are just getting started because their AI never stops learning and making your job easier.

Connect With Pat and Encompass here:

• ProNavigator
• Joseph D'Souza on LinkedIn

P.S. The Agency Nation newsletter has a reputation for making your job easier, promise.

That's the only thing capable of driving any lasting evolution inside a company.

Especially one as ridge and by the book as an insurance company. Until that's solved, it's hard for anything else to consistently move in the right direction.

That's exactly what Pat Macellaro, President of Encompass Insurance, wants to accomplish for the company.

He's looking to do that by building a foundation for growth. He's building that foundation by having the right people, putting them in position to succeed and controlling their overall rate stability.

Those are just a handful of things Ryan talks with him about as they walk down the path of where the carrier is today and where they want to be in the future.

Connect With Pat:

Encompass
LinkedIn

P.S. There's lots of growth happening inside the Agency Nation newsletter.

Your agency will ultimately depend on the speed of adoption and ease of integration the industry may or may not provide.

If that's an uncomfortable feeling and a position your agency doesn't want to be in, then it might be time to force the issue.

That's what Ryan sat down to talk with Jeff Roy, of Excalibur Insurance in Canada, to find out just exactly how envelops he's pushing.

Connect With Jeff:

LinkedIn

Excalibur Insurance

P.S. Try the Agency Nation newsletter, it will certainly grow on you.

Customer service is when something goes wrong, customer experience however is a much bigger umbrella protecting every interaction you have with clients in your business.

It's everything from how you answer the phone, respond to emails, what it feels like to physically be in your office and certainly what happens when they need to use their policy (see file claim).

It's a much more proactive approach to engaging with your clients that will ultimately breed a level of loyalty that's hard to imagine.

That's what Ryan talks to Joey Coleman, New York Times best selling author, about the number one secret to making sure your clients don't leave.

Want to see Joey live, Elevate 18 is already sold out, but come hangout in Cleveland anyway and maybe people will be selling their tickets on the street.

Connect with Joey:

joeycoleman.com

Buy Joey's Book: Never Lose a Customer Again

LinkedIn

Special Thanks to Safeco for being a Diamond Sponsor

P.S. Elevate 18 is still sold out, don't worry there's always next year.

The truth is, it's so rare to find most agencies don't know what's possible if they had it.

That thing, of course, is creativity and the lack of it found within the industry.

That's why when someone comes in from the outside, seemingly having no business being here, blazes a trail no one's seen before.

That's the creative firestorm that is Wood Brown and the reason Ryan wanted to talk to him about the benefits of taking those risks.

Want to see Woody live, grab your ticket for Elevate 18 right now!

Connect with Woody:

The Rhoads Group

Instagram

Subscribe to Woody's YouTube Channel

P.S. Seriously, you don't want to miss feeling that vibe Elevate 18 is going to create.

It seems like everyone loves to play armchair InsurTech CEO these days, but actually making it on the field is entirely different.

That first step is much easier when you have people with the level of intensity walking on each side.

It's that team of people that will help finish your idea and bring it into reality.

That's what Ryan talks to Jeremy Hallett, CEO of Hallett Financial and Quotacy, about his journey getting into the game.

Want to see Jeremy live, there's just a few tickets for Elevate 18 left!

Connect with Jeremy:

Quotacy

Hallett Financial

LinkedIn

P.S. Seriously, you don't want to have to wait until next year to meet the insurance agents of your dreams.

Culture

Tough to pin down. Easy to dismiss.

Yet, Culture.

As ethereal concept as it may be… is Paramount to victory.

Because culture… unlike any other aspect of your business...

...is the psychological manifestation of the soul of your business.

You can’t fake it.

Culture is honest, candid and true.

...and it all boils down to this.

You care… or you don’t.

Not that you care about your business… of course you do.

But do you care about your people?

It’s easy to say you care.

It’s easy to put up motivational quotes in the break room.

It’s easy to WANT a great company culture.

But culture doesn’t happen by accident.

Your people judge you on your actions.

What do you actually do?

Do you live, breathe and execute on the culture your words frame?

Your actions…

It is your actions that define culture.

Want a performance-based culture?

Perform. Go do the work and hold yourself accountable to results.

You want a creative culture?

Be creative. Try stuff. Think different about your business and share your ideas freely up and down the company.

Want to growth culture?

Go sell something and teach others how to sell.

Do this again and again and again and again… till living, breathing and executing your company culture is more than habit, but simply how you do business…

Only through your own hard work can the trust, respect and loyalty necessary to seed culture be built.

Then… as your new culture begins to blossom...

Let go… and trust your people to nourish and grow that culture into the future.

“Culture eats strategy for breakfast.”

...more like culture eats strategy for breakfast, lunch, dinner and that snack right before bed you don’t tell your spouse about.

Culture is how we win.

So… Be selfless.
Be kind.
Be accountable.
Be inspired.
Be curious.
Be creative.
Be driven.

Be the change you want to see throughout your company.

You must embody that change, every day, in every action you take.

You must be the force of will that breaks down the narcissism, pessimism, protectionism, and all the other “isms” keeping your company from success.

We all have insecurities.

We all have shortcomings.

We all have moments of weakness.

But we survive.

No. We thrive… despite them all, because of trust, respect, loyalty, camaraderie… because of culture.

What will your culture be?

P.S. You can experience that culture first hand if you come to Elevate 18

Today's consumer expects to find so much information that you might not be giving them.

It's move beyond just a phone, email and website. They expect real tangible things to be delivered to the through a digital experience in the form of education and communication.

If your agency isn't actively trying to meet those consumers where they are at, you'll have a hard time finding a table to sit at.

That's what Ryan wanted to talk to Jeff Teschke, Founder and CEO of Forge3, about how you can find a seat at the table.

If you want to see Jeff live, he'll be hanging out at Elevate 18 this year!

Connect with Jeff:

Forge3

LinkedIn

P.S. Seriously, we just released 20 extra tickets for Elevate 18 due to popular demand, grab yours today before they're all gone.

There are so many aspects to creating a video "that works" it's impossible to execute them all.

Sure, eventually you might get there, but that's 12 months and 40 videos later.

The faster you can be authentically good on camera, the sooner the world will open up to you and your business.

That's what Ryan talks to Greg Rollett, Founder of Ambitious.com, about why he wants to help you do it.

If you want to see Greg live, we only have 32 tickets left for Elevate 18!

Connect with Greg:

Ambitious.com

LinkedIn

P.S. Seriously, we only have 32 tickets left, grab one before it's too late.

That means you are usually above average at selling insurance, but those skills rarely translate into being a good business leader.

The crazy part is, controlling just a few core aspects within your business will dramatically improve those skills.

Those 8 core principles are:

Income
Covering Weakness
Ego, Emotion, Expectations
Communication
Relationship
Education
Asking Questions
Mentorship

Ryan talks with Billy Williams, President of Inspire a Nation, about how your agency can stay focused on eating enough I.C.E.C.R.E.A.M.

If you want to see Billy live, we only have 50 tickets left for Elevate 18!

Connect with Billy:

Inspire a Nation

LinkedIn

P.S. Seriously, we only have 50 tickets left, grab one before it's too late.