Off the Chart: A Business of Medicine Podcast

S1 Ep59: AI and claim denials with Neal K. Shah, co-founder of Counterforce Health


Listen Later

Neal K. Shah, CEO of CareYaya Health Technologies and co-founder of Counterforce Health, joins the show to talk about claim denials and how AI can help fight them.

Be sure to check out Medical Economics Pulse, a quick-hitting news podcast that keeps busy physicians in the know.

Music Credits:
Cozy Evening Time Coffee by BJBeats - stock.adobe.com
Relaxing Lounge by Classy Call me Man - stock.adobe.com
COCKTAIL by Mythical Audio - stock.adobe.com

Editor's note: Episode timestamps and transcript produced using AI tools.

Introduction to Claim Denials (00:00:23)
Overview of the podcast and introduction of the guests discussing claim denials and AI's role.

Neil Shah's Background (00:01:05)
Neil Shah shares his experience in healthcare and the impact of claim denials on patients.

Personal Experience with Claim Denials (00:01:36)
Neil recounts his wife's cancer battle and the frustrations of dealing with denied claims.

The Asymmetric Warfare of AI (00:03:09)
Discussion on how insurance companies leverage AI against patients and providers.

Provider Perspective on Claim Denials (00:04:12)
Insight into the financial and administrative burdens claim denials impose on healthcare providers.

Financial Impact on Practices (00:05:59)
Details on how denied claims lead to significant financial losses for medical practices.

Need for AI in Appeals (00:07:01)
Discussion on the potential of AI to streamline the appeals process and reduce costs.

Introduction to Counterforce Health (00:08:15)
Neil introduces Counterforce Health and its mission to democratize access to AI tools.

Maxwell: The Voice AI (00:10:06)
Introduction of Maxwell, an AI designed to assist with health insurance appeals.

Statistics on Claim Denials (00:11:43)
Maxwell shares shocking statistics about the financial impact of denied claims on practices.

Common Denial Reasons (00:12:30)
Discussion of the three most common denial reasons that practices can address to improve collections.

Case Study: James Wilson (00:13:55)
Maxwell walks through a specific case of a denied claim for a CPAP machine.

Call to Action for Providers (00:15:40)
Neil encourages providers to use the tools offered by Counterforce Health to combat claim denials.

Regulatory Changes Needed (00:16:27)
Neil discusses potential reforms to the claim denial process and the need for better regulation.

Patient Education and Advocacy (00:18:07)
Importance of educating patients about their rights regarding claim denials and appeals.

Final Thoughts on Healthcare Challenges (00:19:47)
Neil emphasizes the need for advocacy and systemic change in the healthcare system.

Conclusion and Thanks (00:20:29)
Closing remarks and gratitude expressed for the discussion and insights shared.

...more
View all episodesView all episodes
Download on the App Store

Off the Chart: A Business of Medicine PodcastBy Medical Economics

  • 5
  • 5
  • 5
  • 5
  • 5

5

6 ratings


More shows like Off the Chart: A Business of Medicine Podcast

View all
Wait Wait... Don't Tell Me! by NPR

Wait Wait... Don't Tell Me!

38,622 Listeners

JAMA Editors' Summary by JAMA Network

JAMA Editors' Summary

127 Listeners

Marketplace by Marketplace

Marketplace

8,540 Listeners

Freakonomics Radio by Freakonomics Radio + Stitcher

Freakonomics Radio

32,179 Listeners

The Daily by The New York Times

The Daily

111,521 Listeners

Up First from NPR by NPR

Up First from NPR

56,072 Listeners

KFF Health News' 'What the Health?' by KFF Health News

KFF Health News' 'What the Health?'

468 Listeners

Today, Explained by Vox

Today, Explained

10,071 Listeners

The Peter Attia Drive by Peter Attia, MD

The Peter Attia Drive

7,802 Listeners

An Arm and a Leg by An Arm and a Leg

An Arm and a Leg

1,079 Listeners

Tradeoffs by Tradeoffs

Tradeoffs

391 Listeners

Money Meets Medicine by Doctor Podcast Network, Jimmy Turner MD

Money Meets Medicine

215 Listeners

The Prof G Pod with Scott Galloway by Vox Media Podcast Network

The Prof G Pod with Scott Galloway

5,008 Listeners

SmartLess by Jason Bateman, Sean Hayes, Will Arnett

SmartLess

57,515 Listeners

NEJM AI Grand Rounds by NEJM Group

NEJM AI Grand Rounds

50 Listeners