In episode four of The Digital Shift, our host Chris is joined by Tom Loosemore, one of the founders of Public Digital. Tom started and scaled the UK’s Government Digital Service, led the creation of GOV.UK and wrote the first Government digital strategy.

Tom reflects on the tactics (or ‘levers’, as he calls them) that helped him and his senior peers to push the Digital agenda forward in the UK public sector and ultimately, deliver digital services that are simpler, clearer, and faster for everyone. Tom explores ‘hard’ and ‘soft’ levers and how and when senior leaders within the health sector can apply them.