November 19, 2025

S15 EPISODE 20: How Mystery Shopping Can Skyrocket Your Sales with Jen Wells

28 minutes

What’s really happening when your customers walk through your doors or call your team? You might think your service is on point, but without a clear picture, you could be losing sales without even knowing it. In this eye-opening episode, we’re joined by Jen Wells, a leading Mystery Shopping and Customer Satisfaction Specialist and the founder of Above Benchmark. With over 23 years of experience in this space, Jen reveals how businesses can boost revenue by mastering their customer experience.

In this episode, you’ll discover…

What mystery shopping really is (and it’s not just for fast food chains!)

How mapping your ideal customer journey can expose gaps in your customer experience

The three biggest challenges holding back growing businesses

Shocking real-life insights uncovered by mystery shoppers

Practical steps you can take today to improve your customer experience

To connect with Jen Wells, please visit abovebenchmark.com.au

Or connect with her on LinkedIn: https://www.linkedin.com/in/jenwells01/

Happy listening!

To discover more marketing strategies, make sure you join us at the next Marketing Ecosystem™ workshop to map out your one-page marketing plan. Here’s the link to register (no cost!): http://basicbananas.com/virtualsummit

Or apply to join the popular Clever Bunch program to accelerate your business growth: https://www.basicbananas.com/cleverbunch

Here’s to creating ripple effects of brilliance everywhere we go!

The Basic Bananas Team

The post S15 EPISODE 20: How Mystery Shopping Can Skyrocket Your Sales with Jen Wells first appeared on Basic Bananas.

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