The annual spending power of people with disabilities in the UK, Purple Pound, is worth Billions of pounds but service providers could be missing out on their share, if their customer service fails them at the starting line.

RNIB Connect Radio’s Allan Russell spoke to Gavin Neate from Welcome, to talk about the web based solution that supports the disabled customer, as well as the service provider, to find, or deliver, 1st class service.

For more info on the system, go to www.wel-co.me

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