Episode 19: In this special episode of the S2N Podcast, Richard sits down with Stacy Schwab, the longest-tenured team member in PRO-PT history, to reflect on nearly 24 years of growth, relationships, and experiences second to none.
From walking into a brand-new physical therapy clinic in 2001—without a job posting and armed only with red velvet cake and homemade cookies—to becoming a cornerstone of PRO-PT’s marketing and referral relationships, Stacy shares the unlikely, heartfelt story of how it all began.
The conversation dives into:
What drew Stacy to PRO-PT before it was PRO-PT
Why patient experience and genuine care mattered then—and still matter now
The hustle of the early days, doing everything from front desk to cleaning
Lessons learned from building trust, relationships, and culture over decades
A few unforgettable stories (including diesel fuel, Venice Beach, and a lot of laughter)
This episode is a reminder that culture isn’t built overnight—it’s built through people, consistency, and showing up the right way, day after day.
If you care about leadership, longevity, relationships, and what it really means to create experiences second to none, this is one you don’t want to miss.