Matrix organizations promise efficiency and innovation—but often deliver confusion and dysfunction instead. In this episode, Keith Hadley and James Felton are joined by UK-based consultant Sophie Dummer to unpack the paradox of the “messy matrix” and how, when grounded in organizational health, it can amplify agility and effectiveness rather than amplifying chaos. Together, they explore the key reasons organizations adopt a matrix structure, the layers of complexity it introduces, and the common dysfunctions they encounter with clients. Most importantly, they outline five essential practices for making a matrix thrive: cultivating self-awareness, leading with vulnerability and empathy, leaning into hard conversations, influencing without formal authority, and aligning around the greater good.

Whether you're leading within a matrix or considering a shift in structure, this episode offers a candid, practical, and hopeful lens for navigating complexity with clarity and purpose.