Sales Rewritten (S1E4) - Frances Arville, Head of Sales, Zinc
Why do salespeople love what they do?
In the latest episode of Sales Rewritten, the #1 podcast for sellers, host Alex Wood (Surfe) is joined by Frances Arville (Head of Sales, Zinc) as she reveals the “high” of closing a deal.
Frances fell into sales “by coincidence”, fell in love with the profession and admits she spent years believing sales managers were just lazy reps who couldn’t sell. Then the pandemic hit, and Frances moved from the US to London - managing a team while learning to sell into EMEA.
In this episode, Frances breaks down:
◼️ Why sellers chase the “high” of closing
◼️ Why reps hesitate to ask for commitment - even on £100k deals
◼️ The biggest difference between US and EMEA sales cultures
◼️ Why consistency matters more than being “number one”
◼️ How hiring, selling and dating are basically the same thing
Chapters:
0:00-1:03 Trailer
1:03-2:02 Introduction
2:02-2:42 What do you do for a living?
2:42-4:20 Landing my first sales job
4:20-5:42 Selling high-end whiskey
5:42-6:29 Sales…a job or a career?
6:29-7:43 ‘Nothing gets me high like hitting a gong’
7:43-8:59 The importance of staying in a first job for 3-4 years
8:59-9:31 Progression from rep to AE
9:31-11:25 Moving from Chicago to London
11:25-12:19 The impact of the pandemic
12:19-14:28 Why I NEVER wanted to manage
14:28-16:02 Working EMEA hours in the US
16:01-17:37 The THREE things I wanted to be as a sales manager
17:37-19:37 Gaining the respect of your team as a manager
19:37-21:11 Arriving in London and selling EMEA
21:1-23:38 Mistakes I’ve made as a manager
23:38-25:13 Why some reps won’t ask for a phone number
25:13-26:30 The importance of confidence in selling
26:30-27:53 Learning the art of cold calling
27:53-28:57 Learning from lost deals
28:57-32:06 Learning to love being a sales manager
32:06-34:41 Helping sales reps reach their potential
34:41-36:14 What I’m looking for in a sales rep
36:14-38:32 How can someone go from SDR to AE?
38:32-41:12 Go and find yourself a mentor!
41:12-42:09 What I look for in a mentor
42:09-44:59 Deciding to leave G2 for Zinc
44:59-46:45 Why SALES and DATING are basically the same thing
46:45-47:20 What I’m leaving behind in 2025
47:20-48:51 Biggest deal WON
48:51-50:22 Biggest deal LOST
50:22-51:00 What you love most about working in SaaS sales
51:00-51:45 What you hate most about working in SaaS sales
51:45-52:48 What’s next for you?
52:48-53:53 Outro
Sales Rewritten is an honest look at modern sales - for salespeople, by salespeople. Brought to you by Surfe, the high-quality data platform that makes prospecting simpler and smarter.
Follow Frances:
LinkedIn - https://www.linkedin.com/in/francesarville/
Sales Rewritten:
📺 Watch on YouTube: @surfehq
🎙 Listen on Spotify, Apple Music & all major platforms
Sponsored by:
Surfe - https://kntn.ly/cde7a84f
Start your 14-day free trial today.