As a firm believer in the power of personal relationships, I found myself struggling to accept the era of AI and automation. Despite being an early adopter by nature, embracing this new technology posed a unique challenge – how could we leverage these tools without sacrificing human-to-human connection, vulnerability, and relationship building? Over time, I have come to understand the true value of AI and automation - and how to incorporate them into a personalized, human-to-human approach in a really powerful way.