Many sales people becomes stuck during the objection handling phase of the sales process. In the worst case scenarios handling an objection badly can result in a very tense conversation between yourself and the prospect. In order to make sure you handle each of your prospects objections with ease so they happily want to buy from you, you need to do this one thing. In this episode, Susan Marot explains exactly what that is.

The presentation phase is a really important part of the sales process and one that many sales people struggle with, often without realising it! Presenting your product or service to your prospects is not a difficult, providing you make sure you do this one thing above all else. Susan Marot explains why.

It is essential for every sales person to uncover their prospects needs. Susan Marot goes through the great questions will help you to uncover your prospects needs without them feeling they are being interrogated.

You only get one chance to make a first impression, so getting your introduction right is absolutely essential. Susan Marot goes through the formula for every successful introduction that starts a sales conversation.