Jonathan Corbin, CEO of Maven AGI, joins Alper Yurder to discuss sales and customer success strategies. Onboarding methods, early-stage success, reducing churn, key indicators, and upselling.
Key Takeaways
-Focus on people's strengths and create a performance-oriented culture.
-Different customers have different onboarding preferences: self-serve, self-serve with validation, or fully guided onboarding.
-Customer health scores and leading indicators can help predict retention and expansion.
-Technology, such as generative AI, can enhance customer experience and support customer success efforts.
-Customer success should be intentional and focused on delivering value throughout the customer journey.