Scale My Clinic

If every decision, problem and loose end in your Practice still finds its way back to you, you don't really have a delegation problem.

You have an Owner bottleneck.

And it's easy to see how it happens. You started the Practice. Your name was originally in every box. You know how to fix almost anything, and doing it yourself often feels faster than coaching someone else through it.

The problem is that the habits that make you valuable in the consult room can work against you as an Owner. Being endlessly available, stepping in to solve the problem, and feeling responsible for getting everything right keeps the Practice dependent on you.

Todd and Sachin show what has to change if you want the Practice to run without everything flowing through you: protecting leadership time, building a simple meeting rhythm, coaching instead of directing, and delegating outcomes without grabbing the work back halfway through.

What you'll get from this episode:

• Why being the helpful, capable Owner can turn you into the biggest bottleneck
• Why coaching your team feels slower at first but pays off faster than constantly stepping in
• Why protecting half a day or a full day each week for leadership can improve the Practice and rarely costs you billings
• The three meetings that create a simple Practice heartbeat: alignment, leadership and finance
• How the 1-3-1, 10-80-10 and 20-80 tools help your team take real ownership instead of handing work back to you

Resources Mentioned:

Buy Back Your Time by Dan Martell

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Connect with Todd: LinkedIn

Connect with Sachin: LinkedIn

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P.S. Whenever you're ready, here are four ways we can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

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P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

Most Practice Owners don’t have an ideas problem.

They’ve already got a list of things that would make the Practice better.

The treatment room could perform better. The team could run more smoothly. There’s a premises opportunity worth exploring. Chronic disease work could be stronger.

The problem is getting one of those things all the way from “we should do this” to a finished result.

In this episode, you’ll hear how one Practice turned its treatment room into a $126K annualised uplift, how another grew billings after losing two GPs, and how one Owner stayed patient for two years until the right premises finally showed up.

The useful bit is what sits underneath those wins: protected time, focused effort, persistence, and getting the right people involved so the Owner isn’t carrying every project alone.

What You'll Get From This Episode

• Why most Practice improvement projects stall before the result shows up
• The three ingredients behind projects that actually get finished
• How one Practice created a $126K annualised treatment-room uplift without adding more GPs
• Why spreading your attention across too many priorities kills progress
• How to move project work off the Owner and into the team

Resources Mentioned

• Man’s Search for Meaning by Viktor Frankl
• Atomic Habits by James Clear

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Connect with Todd: LinkedIn

Connect with Sachin: LinkedIn

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P.S. Whenever you're ready, here are four ways we can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

.....

P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

General Practice is doing more work than Medicare ever sees.

Results arrive after the consultation. Referrals need chasing. Reminders need resetting. Patients show up with tests ordered elsewhere, advice from multiple providers, and no clear idea who is responsible for pulling it all together.

Dr Danielle McMullen has spent years advocating at the highest levels of Australian healthcare, including two years as AMA President, while continuing to work as a GP.

In this episode, she joins Todd to talk about the growing gap between the work GPs are funded to do and the work they're actually carrying, why fragmented care is pushing more responsibility back onto patients and Practices, and what General Practice needs to protect as healthcare becomes more digital and consumer-driven.

What You'll Get From This Episode

• Why so much GP work happens outside the consultation and goes unpaid
• How fragmented care pushes more follow-up and coordination back onto General Practice
• Why patients are increasingly being asked to manage their own recalls, results and next steps
• Where AI and digital health help, and where clinical judgement still matters
• Why GP ownership and clinician-led care still matter in a more commercial healthcare system

Resources Mentioned:

MD Calc, the clinical decision tool referenced when discussing where AI helps and where judgement still wins.

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Connect with Todd: LinkedIn

Connect with Danielle McMullen: LinkedIn

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P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

.....

P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

Some of the GPs doing the best medicine are also the ones billing the least effectively.

They're managing complex patients, doing the care planning, following things up properly, and carrying the responsibility home with them.

They're just not always claiming for the work they've already done.

Dr Ash Van Leeuwestyn sees this constantly. She's a GP and Medicare billing educator who audits real Practice billing data to find missed income, weak workflows and the gaps GPs often don't know are there.

And the biggest blocker usually isn't laziness or poor care.

It's fear.

Fear of getting it wrong. Fear of audit. Old billing myths passed from GP to GP. And a billing culture where everyone is doing things slightly differently.

In this episode, Ash joins Sachin to show Practice Owners where the money is being missed, how to tighten billing without compromising care, and how to build a system that doesn't rely on one GP remembering the right item number at the end of a busy consult.

What You'll Get From This Episode

• The Medicare items GPs most commonly miss, even when the work has already been done
• Why conscientious GPs can be the most likely to underbill
• How fear of audit creates bad billing habits and lost income
• Why better billing starts with workflow, not memorising more item numbers
• How to build a Practice-wide billing system your whole team can actually follow

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Connect with Dr Ash Van Leeuwestyn: LinkedIn

Connect with Sachin: LinkedIn

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P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

.....

P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

Not all Practice ownership is created equal.

Some Owners have bought themselves a nightmare job. Others have built a well-paid job, a real business, or something far more valuable: an asset that can run without them.

Those are the four levels Todd and Sachin use to think about Practice ownership.

And the interesting bit isn't just figuring out which level you're at. It's understanding the belief, behaviour or bottleneck keeping you from the next one.

In this episode, they walk through each level, what it feels like to live there, and what has to change if you want more profit, more freedom and a Practice that's worth something without you in the room.

What you'll get from this episode:

• The four levels of Practice ownership: nightmare job, well-paid job, real business and asset
• The belief that keeps Owners stuck at each level
• Why even large or multi-Owner Practices can stall in the well-paid job layer
• How one Owner took the same two Practices from a $3.2M valuation to a $10.3M exit
• The three things that can accelerate the climb: time, skill and where you put your effort

Resources Mentioned

• How To Buy A General Practice Without Messing It Up
• Why GP Ownership Isn't What You Think

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Connect with Todd: LinkedIn

Connect with Sachin: LinkedIn

.....

P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

.....

P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

Mary Wyatt and Sean Stevens opened Vic Park Clinic with just the two of them in 2019. A few months later COVID hit, and they opened a respiratory clinic right next door anyway.

It was two consult rooms and a waiting room, under a hundred square metres. Out of that tiny space, they delivered 50,000 vaccines and became the first clinic in Australia to hit that number.

Vic Park kept growing around it. Seven rooms became ten. And once they had momentum, Mary and Sean did something most Practice Owners never get to: they went looking for a second Practice.

It took about two years. Roughly a dozen opportunities came across their desk, four got serious enough for an offer, and Cockburn was the one they said yes to. It's grown fast, and most days now runs around five GPs.

Todd sits down with both of them to work through what actually has to change between Practice one and Practice two: the site, the systems, the culture, and one belief of Sean's that flips who the real customer is.

What You'll Get From This Episode

• Why Sean thinks the GPs are the customer, not the patients, and what that actually changes for an Owner
• How Mary and Sean filtered a dozen site opportunities down to the one they said yes to
• Why five GPs a day is the number that decides if Practice #2 is actually working
• The room-allocation rule that tells you whether your culture is real or just talk
• Why trust between co-Owners is what actually lets either of you step away

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Connect with Mary Wyatt: Website

Connect with Sean Stevens: LinkedIn

Connect with Todd: LinkedIn

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P.S. Whenever you're ready, here are three ways Scale My Clinic can help you grow your General Practice without burning out:

1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now

2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Register Here

3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click Here

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P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

Most Practice Owners don't decide they need a partner, then go looking for the right one.

Someone asks to buy in.

And suddenly the question becomes, “Should I say yes?”

That's where things can go sideways.

Because taking on a partner isn't just selling equity. You're giving someone access to risk, decision-making, profit, and the future value of the business.

In this episode, Todd and Sachin share the four things they look at before bringing someone into ownership, why similarity is often overrated, and how to test a potential partner before you're locked in together.

What you'll get from this episode:

• The four things you're really giving away when you sell equity in your Practice
• Why a partner who thinks exactly like you can be a liability, not an advantage
• How to test disagreement, temperament and decision-making before you commit
• Why selling equity for cash can be far more expensive than borrowing money
• What happens when one Owner drives the growth and everyone else shares the upside

Resources Mentioned

• Why GP Partnerships Fall Apart (And How To Fix Them)
• How a Junior GP Chose the Right Practice to Buy Into

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Connect with Todd: LinkedIn

Connect with Sachin: LinkedIn

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P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:

1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now

2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Register Here

3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click Here

.....

P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

Only 20% of GPs would consider Practice Ownership today. It used to be 45%. The RACGP asked the ones with doubts why, and 80% said the same thing: they're not sure it's viable.

Mark Sujecki has been a Practice Owner for 30 years. Two multi-doctor Practices in Mount Martha, ten doctors running through the main one at any time, and he still surfs, plays tennis, and volunteers overseas most years. He built the business so it can run without him in the room.

Todd sits down with Mark to get into how he actually engineered that – what he handed over, what he held onto, and why the Owners who get their time back are usually the ones who stopped trying to run everything themselves.

What You'll Get From This Episode

• Why Mark bought in for control, not money, and what that means for choosing your own partners
• The two-clinics-one-culture model, and how it runs without micromanaging either site
• How Mark made himself less essential to the Practice without shrinking the business
• The team every new Owner needs before they buy in, and why "smarter than you" is the standard
• Why 80% of GPs think ownership isn't for them, and the one question that changes their answer

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Mark Sujecki: Mark Sujecki is a GP and co-owner of two multi-doctor Practices in Mount Martha, Victoria, and has been a Practice Owner for over 30 years.

Connect with Mark: LinkedIn

Connect with Todd: LinkedIn

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P.S. Whenever you're ready, here are three ways Scale My Clinic can help you grow your General Practice without burning out:

1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now

2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Register Here

3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click Here

.....

P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

On 1 October 2026, surcharging card payments becomes illegal in Australia.

The RBA says the change is about transparency and lower costs for consumers. The problem for GP Practices is that the underlying card fee doesn't disappear. Someone still has to pay it.

And depending on how your money flows, that could be your Practice or your GPs.

Todd recently taught this live to our Project X Members. One Owner thought the impact would be tiny. Once she ran the numbers, she realised it affected seven or eight of her GPs.

In this episode, Todd and Sachin walk through what actually changes, where the cost can land, the maths behind the fee increases needed to break even, and how to handle the conversation with your team.

What You'll Get From This Episode

• Why removing the surcharge doesn't remove the fee, it just changes who pays it
• The maths behind a 1.5% surcharge becoming a 4.3% fee rise for your Practice, or 2.3% for the GP
• The hidden exposure many Owners haven't checked: GPs and tenants paying service fees or rent by card
• Why cash, bulk billing and direct bank transfers can create problems of their own
• Todd's four rules for navigating the change with your team

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Free Resource

Download The Surcharge Reset™ Playbook to work out what card collection is actually costing your Practice, compare the four ways to handle it, catch the edge cases most Owners will miss, and take the right conversation to your GPs before you make a change.

Download the Playbook here: https://smc.expert/The-surcharge-reset-playbook-d

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Connect with Todd: LinkedIn

Connect with Sachin: LinkedIn

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P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.

Dr Annelies Geissler joined Robina Town Medical Centre and EZT Medical Centre as a contractor GP in 2008.

Sixteen years later, she's one of five equal Owners running both Gold Coast Practices, with around 25 GPs across the group.

Five Owners brings more experience and more capacity, but it also means more strong opinions in the room. Annelies breaks down how they choose the right people for ownership, split responsibility across two sites, and keep things moving when agreement doesn't come easily.

What You'll Get From This Episode

• What they look for before inviting a GP into ownership, and why clinical skill alone isn't enough
• How five equal Owners divide roles without losing shared accountability
• Why separate communication channels matter when you're running two Practices
• How treating decisions as experiments helps strong personalities move forward without endless debate
• Why they changed their fee structure to better recognise longer and more complex consults

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Connect with Todd: LinkedIn

Connect with Annelies Geissler: LinkedIn

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P.S. Whenever you're ready, here are four ways Scale My Clinic can help you grow your General Practice without burning out:

1. Spot the problems you're too busy to notice. Follow us on Instagram or Facebook for short videos on billing, recruitment, profit, team and leadership.

2. Binge the best podcast episodes for whatever Practice problem you're working through. Search by topic

3. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register

4. Learn the exact framework we use to help Practice Owners improve profit, team performance and freedom. This video shows the exact system we use.