Scaling a clinic is never just about adding more rooms or doctors. It’s about building systems, attracting the right team, and aligning leadership to drive sustainable growth. 

In this episode, Julie Thomson, Practice Manager and partner at Yeppoon Family Practice, shares actionable strategies for growing a multi-site clinic while solving the toughest challenges owners face: recruitment, inefficient processes, and leadership alignment.

If you’re a GP or Clinic Owner ready to scale smarter, streamline your operations, and lead with confidence, this episode will give you concrete takeaways to implement immediately.

Listen and learn how to turn your clinic into a high-performing, scalable business that works for you, your team, and your community.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Approaching Practice Management with a fresh perspective that identifies hidden opportunities (00:00)
• Strategically expanding or merging clinics to increase value and meet community demand (04:02)
• How to transform recruitment into a predictable process that attracts and retains top talent (08:12)
• How to systematise operations across multiple sites without losing the personal touch (12:47)
• Aligning your leadership team and ownership group to accelerate decision-making and long-term growth (17:41)
• Positioning yourself to take ownership, increase the practice’s value, and secure your future in healthcare leadership (30:06)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 71 here: Most GPs Get This Wrong: The Must-Know Truth Before You Buy or Build with Ronnie Earl

When GPs take on property development as part of their clinic growth strategy, the rewards can be massive - but so can the risks.

In this episode, Dr. Todd Cameron sits down with Ronnie Earl from Optima Health Group to unpack the five biggest mistakes Practice Owners make when developing their own clinic property.

From missing due diligence to failing to plan far enough ahead, Todd and Ronnie dive into the traps that can derail your project and, more importantly, what you can do to stay in control.

If you’ve ever thought about building, leasing, or expanding your own clinic, this conversation will save you time, money, and stress.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why relying on “DIY expertise” in property development is a costly trap (03:23)
• How lack of due diligence can leave you with expensive dead-ends (10:06)
• Why planning three to five years out is non-negotiable (16:44)
• The critical role of knowing your numbers and how this separates successful Practice Owners from the rest (25:33)
• How to shift risk off your shoulders and onto the experts who should be carrying it (38:42)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 70 here: How To Make Universal Bulk Billing Work (Without Burning Out)

Bulk billing got you rattled? In this episode, Dr Sachin Patel and Dr Todd Cameron turn the tables on the November 1 bulk billing changes and ask: What if you built a clinic model that actually thrives under universal bulk billing, without six-minute medicine, without burnout, and with 10 weeks off a year?

Dr Sachin lays out a rocks-first appointment architecture (CCMPs, health assessments, DMMRs, then consults), while Dr Todd stress-tests the numbers for an MMM1 metro clinic: 4 days a week, ~30 patients/day, 42 weeks/year, strong continuity, nurse-led systems, tight MBS compliance - netting attractive GP earnings and a sustainably paced job.

If you’re a Practice Owner who wants a calmer, more profitable clinic that still delivers exceptional access and preventative care, this is your blueprint. Learn how to curate your patient panel, operationalise nurse-driven care, and turn “threat” into opportunity (plus practical steps to get your team on board!).

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to design your day in reverse to avoid six-minute medicine and fatigue (03:09)
• Planning your leave up-front and collaborating on coverage to protect continuity (07:15)
• How to curate a 1,000-patient panel with mutual commitment to drive outcomes and revenue (09:47)
• Why continuity beats volume for revenue and sanity (15:29)
• The numbers stack in MMM1 with a 4-day week so billings and pace remain sustainable (21:01)
• Why nurse-led systems + MBS rigour should be non-negotiable (24:04)

Watch the Practice Success Blueprint Training

The proven roadmap GP Owners use to grow profits, reclaim time, strengthen teams, and protect their legacy: https://smc.expert/practice-success-blueprint-pc

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 69 here: The 60-Consult Myth: Work Smarter, Not Harder in Your Clinic

Many GPs are stuck seeing 50 to 60 patients a day, convinced it’s the only way to stay profitable. But that high volume comes at a serious cost, burnout, compliance risk, and a clinic that can't scale. In this episode, we bust the 60-consult myth and share a smarter model.

In this episode Dr Todd Cameron and Dr Sachin Patel reveal why chasing volume is burning out GPs, and how a sustainable, low-volume model can actually lead to greater profitability, clinical safety, and work-life balance.

Whether you’re a practice owner worried about your high-volume doctors, or a GP who feels trapped by the demand to “see everyone,” this conversation will open your eyes to new ways of working that are safer, more profitable, and far more sustainable.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The biggest risk of 60-consults a day (05:35)
• How higher patient volumes increase clinical and medico-legal risk (08:42)
• The mindset shift GPs need to reclaim energy and income (17:05)
• How to prune your patient list and create space (21:56)
• What a 30-patient day really looks like (29:47)
• Why owners must lead the change before burnout hits (36:56)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 68 here: You’ve Built This Clinic, Now You Might Be the One Holding It Back with Emily Yvon Carroll

Clinic owners often think the answer is to work harder, take on more, and push through the overwhelm. But what if you are the reason your clinic has hit a ceiling?

In this episode, Dr Sachin Patel talks with Dr Emily Yvon Carroll — GP, practice owner, and Project X coach — about the tough truth most owners don’t see: sometimes we are the bottleneck in our own business.

Emily shares her journey from struggling clinic owner to confident leader, and the key lessons she’s learned coaching hundreds of Practice Owners through Scale My Clinic’s Project X program.

You’ll hear why information alone doesn’t fix your problems, why avoiding hard conversations with staff only makes things worse, and how shifting your mindset can transform your practice.

If you feel stuck, exhausted, or frustrated that your clinic isn’t delivering the lifestyle, impact, or income you expected, this conversation will show you how to step out of your own way and create lasting change.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why more information won’t fix your clinic problems (03:58)
• The hidden cost of avoiding hard conversations with staff (05:41)
• When admin chaos is really a leadership issue (10:31)
• How perfectionism might be keeping your clinic stuck (16:37)
• The surprising breakthrough that comes from tough conversations (18:13)
• Why clinic ownership feels lighter when you stop doing it alone (29:20)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 67 here: The November Choice: One Decision That Will Define Your Practice for the Next Decade,

With major Medicare bulk billing reforms landing this November, clinic owners face a critical decision: go all-in with universal bulk billing or double down on a premium model. 

In this episode, Dr Sachin Patel and Dr Todd Cameron unpack the real implications of the government’s triple bulk billing incentive, including compliance traps, recruitment challenges, and the long-term financial consequences. 

Whether you’re considering switching, staying the course, or finding a middle ground, you’ll get practical strategies to protect your margins, retain your autonomy, and position your clinic for sustainable growth. 

If you’re feeling the pressure and need clarity before the changes hit, this conversation is a must-listen.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Understand the triple bulk billing incentive and its real obligations for GPs and clinics (00:31)
• Why bulk billing impacts service quality and how price and quality positioning affects your business model (05:47)
• The hidden costs: compliance risks, admin overload, and shrinking margins over time (12:51)
• Patient behaviour shifts when you move to bulk billing (18:16)
• How to strengthen a premium billing model (27:14)
• Four domains to differentiate your clinic (33:15)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 66 here: He Wasn’t a GP But He Used the Clinic’s Cash Flow to Build a Property Empire

Your clinic pays the bills, but does it build your future?

In this episode, Dr. Sachin Patel sits down with Dr. Phil Brown, chiropractor, Clinic Owner, and now property strategist for health professionals, to unpack the difference between building income and building assets.

Phil shares the raw truth of starting from scratch - grinding through 12-hour shifts, renovating his first clinic at night, and going five years without a holiday. But more importantly, he reveals how that hustle evolved into smart business plays, leveraged property decisions, and a practice that now runs without him.

You’ll learn how to turn your clinic into a cash-flow engine that funds real wealth, sidestep the cultural pitfalls that often trip up non-GP owners, think like an investor without losing your clinical edge, and avoid the costly property mistakes most time-poor professionals make.

If you're a Clinic Owner chasing the next hire, the next location, or the next 10% growth, this conversation will push you to zoom out, think strategically, and ask: What am I actually building here? 

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to scale without stalling by mastering cash flow, avoiding hiring traps, and spotting the hidden issues that quietly kill growth (01:37)
• Turning your clinic’s cash flow into appreciating assets, and why owning income-producing property is the real path to financial freedom (13:29)
• How to shape culture even if you’re not on the floor every day (19:16)
• What to buy, what to avoid, and how to think about real estate like a long-term asset builder (28:07)
• The wealth compounding principle and why waiting costs more than acting (33:04)

If you're ready to scale smarter, not just faster, this conversation delivers a masterclass in mindset, money, and meaningful growth.

ABOUT PHIL BROWN

Phil Brown is a Melbourne Buyers Agent who uses his vast experience in both the medical/allied health and property industries to help medical professionals who are time poor, but are interested in property investment. At My Property Goals they help find, assess, and purchase property specific to the needs of their clients.

• Website: www.mypropertygoals.com.au 
• Instagram: https://www.instagram.com/mypropertygoals.com.au/ 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 65 here: 100% of Billings, 0% of Freedom: Why GP ‘Ownership’ Isn’t What You Think

Most Practice Owners are chasing 100% billings and it’s killing their business value. 

In this episode, Dr. Todd Cameron and Dr. Sachin Patel unpack the real cost of legacy thinking and why retaining a high percentage of your own billings may be the worst financial move you can make.

We dive deep into the mindset that limits scale, traps owners in the daily grind, and erodes long-term wealth. You’ll learn how to stop thinking like an income generator and start thinking like a true business owner. 

Todd and Sachin share real stories, shocking valuations, and game-changing mindset shifts that could save you literally — millions.

This is one of those episodes you’ll want to listen to twice, notebook in hand.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The costly illusion of 100% billings (01:06)
• The difference between owning a high-income job and owning a scalable, valuable business, and how simple shifts can unlock 7-figure equity (03:21)
• How legacy partnership models block leadership development, team culture, and strategic growth (10:52)
• What actually creates the kind of team culture today’s GPs are looking for (16:48)
• How to break free and restructure for real growth so your model works for the next 10 years (19:34)

Ready to stop capping your income and start scaling your clinic?

Let’s find the hidden opportunity in your practice. Book a Growth Call with our team and let’s uncover where scale, profit, and time freedom are hiding in plain sight.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 64 here: The Clinic Was Running Well —Then This Business Manager Raised the Standard for Everyone

Ever wondered how a fresh perspective can transform your clinic from good to great? 

In this episode, Karlea Wootton, Business Manager at Townsville and Suburban Medical Practice, shares her journey of shifting from a high-performance banking environment into managing a bustling GP clinic. 

Karlea reveals her powerful strategies for implementing structured accountability, prioritising tasks for maximum impact, and cultivating a culture of excellence that boosted team morale, enhanced patient satisfaction, and increased revenue. 

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Leveraging transferable skills to unlock innovation and solve practice challenges faster (00:36)
• Identifying the work that actually move the needle and ensure meaningful progress (07:18)
• Why honest, timely feedback is the secret to good leadership, team momentum, and trust (11:55)
• Shifting the team's focus to outstanding patient experiences beyond clinical care (25:42)
• How to confidently price and bill based on value for practice sustainability (30:43)
• What it takes to make sure your team scales with you (39:13)

Perfect for clinic owners and managers overwhelmed by the challenge of balancing growth with team wellbeing, this conversation is a blueprint for sustainable clinic success.

ABOUT KARLEA WOOTTON

Karlea Wootton is the Business Manager at Townsville & Suburban Medical Practice (TSMP) and the 2023 TBWC Corporate Business Woman of the Year. With over 20 years of leadership experience, including a strong background in banking and finance, she now leads a dedicated team delivering quality healthcare to the Townsville community. Known for her integrity, strategic thinking, and customer-first approach, Karlea is passionate about empowering people and exceeding service expectations.

• Website: www.tsmp.net
• LinkedIn: https://www.linkedin.com/in/karlea-wootton-0a317213b/  

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 63 here: Golden Handcuffs: How “Success” Is Secretly Trapping GP Owners

Is your clinic’s success secretly holding you back?

In this episode, Sachin and Todd unpack the deceptive grip of the "golden handcuffs" - the kind of success that seduces you into staying stuck, even while you tell yourself you're doing well. If your clinic’s growth has plateaued, if decisions bottleneck at you, or if you’re exhausted being the glue that holds everything together, this conversation will hit home.

You’ll learn how to recognise when your own success is keeping you stuck, shift your leadership habits to create freedom instead of friction, delegate without disaster, inspire your team to step up, and make the critical mindset shift from clinician to scalable business leader.

From confronting the illusions of past success to giving your team the space to fail, grow, and step up, this episode is a wake-up call and roadmap all in one.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How past success becomes a silent trap and why doing more of what used to work might be the exact thing holding you back (00:19)
• The 3 Futures Framework and how only one path leads to exponential growth (01:07)
• The hidden cost of being the decision-maker for everything (05:07)
• Why delegation fails most of the time and how to do it in a way that actually works (06:53)
• What to do when your team isn’t rising to the occasion, plus the single most powerful leadership reset move you can make (14:33)
• The internal transformation from GP to scalable leader that must happen if you want new results (20:54)

If you’re ready to move from “busy and burned out” to “strategic and scalable,” this is your episode.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 62 here: Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late