Science of CX

Science of CX episodes

February 14, 2020 Falling in Love with a Brand
A special Valentine's Day episode on the conditions that let us fall in love with a brand.
11 min
February 12, 2020 7 Steps to Superior CX
In this episode Steve explains 7 practical steps to elevating your company's customer experience.
24 min
February 04, 2020 CX is Not Customer Service
In the premiere episode of The Science of CX, Steve defines the difference between customer service and customer experience.
17 min

From the publisher's feed

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.