Scott Tripoli had to have the GM job at the 1000 room Hilton in Orlando to qualify for his current role as General Manager at the 400 room Grand Hotel in Pt Clear, Alabama. The high quality of guest expectations at the hotel can only be met by someone who has experienced the pressure cooker of managing big properties in Orlando, the "hospitality capital of the world." Tripoli has guests return year after year, for generations, to experience the charm of the Grand. They know what to expect, they know what they like, and they count on Tripoli to deliver it year after year. He does, and he tells us how.