Josh Doody, author of Mastering Business Email, speaks with host Brijesh Ammanath about how software engineers can master business communication. They begin with an exploration of various communication modes, including Slack, virtual meetings, emails, and presentations. Josh shares several strategies to improve communication skills and cross-cultural communication, but if there's one key take away from this episode, it might be: "use positive language for any medium of communication; be kind and use positive words." Brought to you by IEEE Software magazine and IEEE Computer Society.