A wedding videographer is facing criticism for refusing to refund a client whose fiancee died in a car crash. The videography company, Copper Stallion Media, initially denied the refund and even mocked the client on a website. It was later discovered that the company was owned by a man with a history of scamming couples. The case raises questions about the legal obligations of the company and the ethical considerations in such situations. In this conversation, Joe, Lauri, and Jay discuss the ethical and legal implications of refunding money for services that cannot be provided due to unforeseen circumstances. They debate whether a photographer should refund a deposit to a client whose fiancée passed away before the wedding. The conversation segues into a discussion about apologies and the consequences of racist actions, such as the case of Amy Cooper. They also touch on the topic of customer service and the importance of making the right decisions. The conversation concludes with a lighthearted discussion about pizza preferences and bathroom habits.

Chapters

00:00 Wedding Videographer Refuses Refund After Fiancee's Death

27:23 Refunding Money for Unforeseen Circumstances

35:02 Consequences of Racist Actions

38:49 Balancing Customer Service and Business Protection

45:31 Pizza Preferences: Hot or Cold?

47:18 Personal Bathroom Habits

Learn more about your ad choices. Visit podcastchoices.com/adchoices