The Windermere Coaching Minute Success Strategies Unpacked

Season 10 Episode #3. Elevating Real Estate Service Through Client Feedback

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Host: Michael Fanning

Guests: Regina Madiera-Gorden and Madison Binghman (Mother-Daughter Real Estate Team)

In this episode of the Windermere Coaching Minute, Michael Fanning interviews Regina and Madison and , a successful mother-daughter real estate team from the greater Tacoma Pierce County area. With Regina's 20 years of experience and Madison's nine years in the business, they discuss their innovative approach to improving their client service through focused feedback.

  • Top 5% in sales volume in the Northwest MLS (Tacoma market, 2024)
  • Top 5% in sides for the Tacoma market
  • Above 100% list-to-sale ratio, demonstrating exceptional pricing expertise

    • Madison organized a unique focus group to evaluate their business practices:

    • Invited 10 participants (mix of past clients and professionals)
    • Hosted at Madison's home for a personal touch
    • Used creative "red light, green light" feedback system with Martha Stewart/Reality TV star cards
    • Evaluated marketing materials and client touch points
    • Received detailed feedback on visual materials and client communication strategies
      • Reimagined their birthday card program for more personalized client interactions
      • Refined marketing materials based on readability and relevance
      • Created an ongoing group chat for continued feedback and connection
      • Inspired other local business owners to adopt similar feedback methods
        • Emphasis on authenticity and genuine connection with clients
        • Commitment to continuous improvement and professional growth
        • Focus on creating sustainable, long-term client relationships
        • Dedication to maintaining high professional standards in real estate
          • Website: rmhomespecialist.com
          • Instagram: @rmhome_specialist
          • Location: Greater Tacoma Pierce County area

            • For more real estate insights and professional coaching, follow the Windermere Coaching Minute podcast.

            Episode HighlightsTeam AchievementsFocus Group InitiativeKey Insights and ChangesBusiness PhilosophyContact Information

            ...more
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            The Windermere Coaching Minute Success Strategies UnpackedBy Michael Fanning "Windermere Coaching "
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