The Windermere Coaching Minute Success Strategies Unpacked

Season 10 Episode #3. Elevating Real Estate Service Through Client Feedback

Listen Later

Host: Michael Fanning

Guests: Regina Madiera-Gorden and Madison Binghman (Mother-Daughter Real Estate Team)

In this episode of the Windermere Coaching Minute, Michael Fanning interviews Regina and Madison and , a successful mother-daughter real estate team from the greater Tacoma Pierce County area. With Regina's 20 years of experience and Madison's nine years in the business, they discuss their innovative approach to improving their client service through focused feedback.

  • Top 5% in sales volume in the Northwest MLS (Tacoma market, 2024)
  • Top 5% in sides for the Tacoma market
  • Above 100% list-to-sale ratio, demonstrating exceptional pricing expertise

    • Madison organized a unique focus group to evaluate their business practices:

    • Invited 10 participants (mix of past clients and professionals)
    • Hosted at Madison's home for a personal touch
    • Used creative "red light, green light" feedback system with Martha Stewart/Reality TV star cards
    • Evaluated marketing materials and client touch points
    • Received detailed feedback on visual materials and client communication strategies
      • Reimagined their birthday card program for more personalized client interactions
      • Refined marketing materials based on readability and relevance
      • Created an ongoing group chat for continued feedback and connection
      • Inspired other local business owners to adopt similar feedback methods
        • Emphasis on authenticity and genuine connection with clients
        • Commitment to continuous improvement and professional growth
        • Focus on creating sustainable, long-term client relationships
        • Dedication to maintaining high professional standards in real estate
          • Website: rmhomespecialist.com
          • Instagram: @rmhome_specialist
          • Location: Greater Tacoma Pierce County area

            • For more real estate insights and professional coaching, follow the Windermere Coaching Minute podcast.

            Episode HighlightsTeam AchievementsFocus Group InitiativeKey Insights and ChangesBusiness PhilosophyContact Information

            ...more
            View all episodesView all episodes
            Download on the App Store
            The Windermere Coaching Minute Success Strategies UnpackedBy Michael Fanning "Windermere Coaching "
            • 5
            • 5
            • 5
            • 5
            • 5

            5

            14 ratings

            More shows like The Windermere Coaching Minute Success Strategies Unpacked

            View all
            The Tom Ferry Podcast Experience by Tom Ferry

            The Tom Ferry Podcast Experience

            1,128 Listeners

            It's a Good Life by Brian Buffini

            It's a Good Life

            2,519 Listeners

            Keeping It Real Podcast • Secrets Of Top 1% REALTORS ® • Interviews With Real Estate Brokers & Agents by D.J. Paris

            Keeping It Real Podcast • Secrets Of Top 1% REALTORS ® • Interviews With Real Estate Brokers & Agents

            270 Listeners

            Roadmap to Referrals by Stacey Brown Randall

            Roadmap to Referrals

            78 Listeners

            The Ninja Selling Podcast by Ninja Selling

            The Ninja Selling Podcast

            327 Listeners

            The Prof G Pod with Scott Galloway by Vox Media Podcast Network

            The Prof G Pod with Scott Galloway

            5,399 Listeners

            Empire Building by Keller Podcast Network

            Empire Building

            421 Listeners

            HousingWire Daily by HousingWire

            HousingWire Daily

            158 Listeners

            Windermere Ask A Coach, Real Talk, Real Results by Michael Fanning "Windermere Coaching"

            Windermere Ask A Coach, Real Talk, Real Results

            8 Listeners

            The Ezra Klein Show by New York Times Opinion

            The Ezra Klein Show

            15,514 Listeners

            On The Market by BiggerPockets

            On The Market

            894 Listeners

            The Mel Robbins Podcast by Mel Robbins

            The Mel Robbins Podcast

            19,601 Listeners

            Real Estate Insiders Unfiltered by Real Estate Insiders Unfiltered

            Real Estate Insiders Unfiltered

            77 Listeners

            The Millionaire Real Estate Agent | The MREA Podcast by Keller Podcast Network

            The Millionaire Real Estate Agent | The MREA Podcast

            365 Listeners

            Life at Ten Tenths by Matt Bonelli and Garrett Frey

            Life at Ten Tenths

            32 Listeners