In this episode we talk to Christine Deehring, the founder and CEO of Bump Boxes, a company that sells special and useful products for pregnant women. Bump Boxes is a subscription service that provides the necessities that a pregnant woman will need each month of her pregnancy. Christine tells us what her company does to bring their values to the customer and how their culture affects how they approach customer service. She also shares some things they do like rewarding their customers based on how long they’ve been with them and improving their structure based on feedback from their customers. Tune in now!

What is Bump Boxes? 0:53
A large spike in their social media growth 1:58
How company culture empowers the customer journey 4:33
How their feedback loop has been made more fluid 12:05

“Recently we rolled out a VIP program. So any mom that subscribes with us gets, depending on how long she’s committed, she gets a specific discount to our store just joining our subscription. And that was something that came up from just customer feedback.” 11:02

https://www.linkedin.com/in/christine-deehring-b1468693/