You wrote perfect documentation. Nobody read it. Ibrahim Diallo breaks down why knowledge transfer fails, and how to do it right:
The documentation trap: Why writing everything down isn’t enough
"It depends" syndrome: How over-explaining creates confusion
The 3 rules of effective teaching: Specificity, repetition, and verification
Why empathy beats completeness: What your audience actually needs to know
The Mark Twain principle: Why shorter explanations take more work (but work better)
A tactical guide to transferring skills without frustration, whether you’re onboarding a colleague, documenting systems, or just explaining tech to non-tech friends.
Key Quote: "Knowledge isn’t transferred by dumping information. It’s built through clarity and repetition."