This week, Colin Peacock is again joined by Professor Emmeline Taylor to discuss the free to download self-assessment tool included in her Fortress Stores report.

The tool helps a multi-functional team undertake a self assessment exercise for retailers to explore for their most at-risk stores their compliance to a series of 28 key questions across the seven dimensions of her strategy.

Emmeline explains how cross-departmental collaboration, shaped by conversations which emerge from this exercise can work towards a more consistent approach to risk mitigation in the most at risk stores.

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This week, Colin Peacock and Professor Emmeline Taylor catch up to discuss the latest innovations from global retailers in protecting high-risk and high-shrink products — without sacrificing the shopper experience.

From app-based access to locked cabinets, through to creative new tagging solutions and packaging redesigns, this episode looks at how retailers are trying to reduce theft while keeping products available and sales high.

Together they explore how retailers are balancing the addition of friction, in the form of product protection measures such as nets on meat, or smart cabinets, with the requirement to deliver a low friction shopper journey experience — summarising ideas shared by over 80 retailers worldwide.

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This week, Colin Peacock is joined by Professor Emmeline Taylor to explore how retailers are transforming store incident reporting through digital systems.

They discuss how the industry has now moved from paper based systems to digital reporting enabling more accurate, consistent, and actionable reporting of in-store incidents — from non-emergency incidents such as shoplifting or verbal abuse, through to the more serious incidents of physical violence. 

They talk to how this data is being used to engage C-suite leaders, connect with police, and support store associates.

From integrating CCTV and Car Licence plates (ANPR/LPR systems, to nudging users to classify incidents correctly, the introduction of integrated digital incident reporting is transforming retailers' capability to record more incidents, more accurately, more completely, faster and at less cost.

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Engaging store leaders and associates in the fight against food waste is one of the key pillars of a successful strategy to reducing food waste in the store.

This week Colin Peacock is joined by Richard Thaleman to summarise best practice from over 80 retailers in how they ensure that staff are 100% 'on side' when it comes to trying new ways to reduce food waste.

And then sticking with them.

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On this week's episode Colin Peacock is joined by Professor Daniel Corsten to discuss managing substitutions for online orders picked from store.

They explore best practice in how retailers handle out-of-stock items, the costs involved, and the benefits of personalised substitution strategies.

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Bakery, whether it is bought in, or produced in the store is consistently an area of high loss and waste, often accounting for up to 40% of all the surplus food in any one supermarket.

This week Colin Peacock is joined by Richard Thaleman to discuss insights on new bakery planning systems and how to deal with false scans at self-checkout.

They explore how innovative tools are reducing bakery waste and how retailers are balancing loss prevention with customer convenience.

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This week Colin Peacock is joined by Richard Thaleman to discuss the benefits of selling bananas by item instead of by weight.

They look at how selling by weight adds friction and risk, and how switching to per-item pricing helped one retailer to significantly reduce losses.

When bananas can account for up to 60% of the losses of loose products, there is a big incentive to to change the way they're sold.

Find out more in this week's podcast.

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This week Colin Peacock is joined by Richard Thaleman to discuss Lisa Jack’s report on the true cost of food surplus and unsold food.

And look at how the ECR Retail Loss food waste calculator can help retailers benchmark costs like marking down, sorting, and donating surplus food.

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This week Professor Adrian Beck reports back on his new research on the effectiveness of body worn cameras in retail stores.

He joins Colin Peacock to explore how these devices can improve staff safety, evidence gathering, and lead to a reduction of in-store incidents.

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This week Professor Adrian Beck joins Colin Peacock to discuss the challenges retailers face because of fraudulent claims in online marketplaces.

In the context of e-commerce loss prevention they explore issues like reduced visibility, limited control, and how collaboration can help combat marketplace fraud.

And learn how retailers are facing a combination of new and old challenges when it comes to managing the problem of online fraud and losses. Alongside new techniques to address the issue.

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