Host: Joseph Lewin
Guest: Kejal Shah — Talent Consultant • Certified Career Coach • Founder, KeepWay Consulting
This episode was originally aired on Sep 24, 2024 on LinkedIn
🎯 Episode Snapshot
Joseph and Kejal unpack why so many businesses struggle to hire and keep good people, and why your mid-level managers are the make-or-break layer for culture, retention, and growth. Kejal shares a practical framework (ADR: Attraction, Development, Retention) and talks about why owners have to stop pretending hiring is “just an HR thing.”
This episode was produced by Sell Through Social.
🧠 Begin With the End in Mind
Why you can’t treat hiring like “just filling a seat”:
- Turnover is higher and more expensive than ever.
- Most companies don’t clearly define what a successful hire looks like before they start interviewing.
Kejal has leaders focus on 3 value pillars in candidates:
- Purpose – Why do they do what they do?
- Passion – What energizes them?
- Promises – What do they consistently deliver on?
If you don’t clarify this up front and build it into your interview questions, you bake in retention problems before the person even starts.
💸 The Real Cost of Hiring (and Re-Hiring)
Kejal breaks down why bad hiring is so expensive:
- For hourly / blue-collar roles, sourcing 1 person can cost:
- $4K–$8K+ (ads, tools, recruiter/HR time, interview time, onboarding).
- For white-collar roles, it’s often:
- $8K–$12K+ just to get them in the door.
And that’s before:
- Onboarding and training time
- Lost productivity
- Burden on the rest of the team when someone quits
- Restarting the whole process 6–12 months later
Most companies don’t fully count:
- The time cost of hiring managers
- The opportunity cost of a seat being open for months
- The burnout cost on existing staff covering extra workload
If you actually total it all up, one bad hire (or one early departure) can easily cost more than building a solid hiring & retention system from the start.
🧩 Why Mid-Level Managers Are the Culture Gatekeepers
Kejal’s core conviction:
“Your vision and culture live and die in your mid-level leadership team.”
Mid-level managers sit in the pressure sandwich:
- Pressure from the top: owners & executives demanding performance and low turnover.
- Pressure from the bottom: frontline employees who need support, clarity, and development.
Problems that show up if this layer isn’t equipped:
- Owners get mad: “Why are you losing people? We’re spending all this money on hiring!”
- Mid-level managers were never trained in:
- How to hire the right people
- How to coach and develop them
- How to retain and grow them
- Employees feel unheard, overworked, and unseen—and leave.
If mid-level leaders are not:
- Bought into the vision
- Given real authority & tools
- Trained to hire, coach, and retain
…then culture, productivity, and retention all start to crumble.
🧬 Owners: You Can’t Outsource This Responsibility
Many owners never learned how to:
- Attract the right people
- Interview effectively
- Develop and retain talent
- Yet they still blame mid-level leaders for turnover.
The hypocrisy problem:
- “Do as I say, not as I do” kills trust.
Mid-level leaders eventually ask:
- “What’s your hiring process?”
- “How are you developing me?”
- “Where are you investing in people?”
When there’s no answer, your best managers leave, and the owner is left wondering what happened.
🧱 Key Retention Realities You Can’t Ignore
Kejal shared some sobering patterns:
- First 48–72 hours: New hires decide emotionally if they see themselves staying long-term.
- Average tenure in many salaried roles: Often 12–16 months before people move on.
- High performers: If they don’t advance or see a clear path within 12–18 months, they’ll:
- Move departments or Leave the company altogether.
- People who job-hop every 1.5–2.5 years often earn: 25–35% more over time than those who stay 5–10 years and only get 5–10% raises.
In other words:
If you don’t offer growth, compensation, and a future, the market will.
🧬 It’s Still a Candidate’s Market
Even with economic uncertainty:
- Candidates understand that their time is their most valuable asset.
- Remote work and national talent markets mean: Your local company is now competing with coastal salaries and fully remote roles.
- Employees are asking: “Is this the best place to invest 75–80% of my waking life?”
If your internal opportunity is weaker than what’s outside, A-players will leave.
🧱 Kejal’s ADR Framework: Attraction, Development, Retention
Kejal uses a three-part system with clients:
1️⃣ Attraction
Build a front-end system that actually draws the right candidates:
Data first:
- What are your retention rates over the last 5–10 years?
- What does it actually cost to hire per role?
Recruitment marketing:
- Smart use of Indeed, LinkedIn, ZipRecruiter, etc.
- Clear and compelling external, internal, and employment value propositions.
First impression:
- Onboarding and first 2 weeks matter immensely.
- New hires should feel: welcomed, supported, and clear on expectations.
2️⃣ Development
Keep people growing or they’ll grow somewhere else:
Mentorship & internship programs:
- Interns can be 25–35% cheaper to bring in and can grow into long-term hires.
Visible growth paths:
- Clear org charts and promotion paths
- “Here’s exactly how you can grow here over the next 3–5 years.”
Skill-building & leadership training:
- Particularly for mid-level managers—teaching them how to:
- Hire
- Coach
- Give feedback
- Lead people, not just manage tasks.
3️⃣ Retention
Make staying the smart move:
Regular check-ins & surveys:
- 30 / 60 / 90-day feedback loops to catch issues early.
Benefits & incentives that actually signal confidence:
- Low 401(k) participation = low long-term trust in the company.
Fair advancement (not just nepotism or random external hires):
- If all-stars see outside people parachuting into roles they’ve worked toward for years, they will leave.
🧱 The Ideal Team Player Traits
Kejal often uses Patrick Lencioni’s framework when helping define “ideal team players”:
- Humble – Not above learning, feedback, or collaboration.
- Hungry – Driven to grow, contribute, and take ownership.
- Smart – Not just IQ, but emotional and relational intelligence.
Combine that with Purpose, Passion, Promises, and you have a strong lens for evaluating the right people on the front end.
🌐 Where to Find Kejal Shah
- 🌐 Website: www.keeproinc.com
- 💼 LinkedIn: Kejal Shah