Andy shares his ideas on the fractal nature of service design. Or in other words at level should you be designing a service to really make an impact.

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EPISODE GUIDE

1:20 - First encounter with Service Design.

4:21 - How far can Service Design go (the fractal nature of SD)?

11:27 - How can we design services end to end?

20:03 - Who are / is doing design from within?

28:15 - Expert Tip: become a more interesting person.

31:32 - Big Question: why do you see the world that way?

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ABOUT ANDY POLAINE

Personal site ➜ http://www.polaine.com/

Andy on Twitter ➜ https://goo.gl/Jpn6Sp

LinkedIn profile ➜ https://goo.gl/K55F3N

LINKS FROM THE SHOW

Fjord Evolution ➜ https://goo.gl/yw2yq9

Service Design: From Insight to Implementation (book) ➜ https://goo.gl/2yGRBv