The Credit Union Leadership Podcast

Service Excellence: What Can We Learn from The Food Service Industry?


Listen Later

We want to be giving the best service possible for our members. This will build confidence with them trusting us with their finances. In this episode our co-host, Anderle talks about how the skills from the food service industry translates to the financial service industry. 

 

In this episode we cover:

  • Why competence is the key element in service excellence, regardless of industry
  • How we use empathy in relation to competence
  • The relationship between the credit union and its members
  •  

    Links from show:

     

    Learn more about our Leaders Worth Following Course!

     

    Sign up for our leadership development course, Vertex Live Nationwide

     

    Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    ...more
    View all episodesView all episodes
    Download on the App Store

    The Credit Union Leadership PodcastBy ServiStar Consulting

    • 5
    • 5
    • 5
    • 5
    • 5

    5

    11 ratings


    More shows like The Credit Union Leadership Podcast

    View all
    Freakonomics Radio by Freakonomics Radio + Stitcher

    Freakonomics Radio

    32,179 Listeners

    Coaching for Leaders by Dave Stachowiak

    Coaching for Leaders

    1,480 Listeners

    The Remarkable Credit Union Podcast by PixelSpoke

    The Remarkable Credit Union Podcast

    14 Listeners

    America's Credit Unions by America's Credit Unions

    America's Credit Unions

    23 Listeners

    Fintech Insider Podcast by 11:FS by 11:FS

    Fintech Insider Podcast by 11:FS

    186 Listeners

    The Daily by The New York Times

    The Daily

    111,521 Listeners

    The Indicator from Planet Money by NPR

    The Indicator from Planet Money

    9,532 Listeners

    Maxwell Leadership Podcast by John Maxwell

    Maxwell Leadership Podcast

    2,457 Listeners

    The CUInsight Experience by CUInsight | Credit Union

    The CUInsight Experience

    91 Listeners

    A Bit of Optimism by Simon Sinek

    A Bit of Optimism

    2,182 Listeners

    The CUInsight Network by CUInsight | Credit Union

    The CUInsight Network

    6 Listeners

    Credit Union Exam Solutions Presents With Flying Colors by Mark Treichel's Credit Union Exam Solutions

    Credit Union Exam Solutions Presents With Flying Colors

    14 Listeners

    The Mel Robbins Podcast by Mel Robbins

    The Mel Robbins Podcast

    20,522 Listeners

    Credit Union Regulatory Guidance Including: NCUA, CFPB, FDIC, OCC, FFIEC by Credit Union Exam Solutions Inc.

    Credit Union Regulatory Guidance Including: NCUA, CFPB, FDIC, OCC, FFIEC

    1 Listeners

    Grow Your Credit Union by Becky Reed and Joshua Barclay

    Grow Your Credit Union

    6 Listeners