The Credit Union Leadership Podcast

Service Excellence: What Can We Learn from The Food Service Industry?


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We want to be giving the best service possible for our members. This will build confidence with them trusting us with their finances. In this episode our co-host, Anderle talks about how the skills from the food service industry translates to the financial service industry. 

 

In this episode we cover:

  • Why competence is the key element in service excellence, regardless of industry
  • How we use empathy in relation to competence
  • The relationship between the credit union and its members
  •  

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    The Credit Union Leadership PodcastBy ServiStar Consulting

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