The Credit Union Leadership Podcast

By ServiStar Consulting

We serve hope to current and aspiring credit union leaders by providing solutions to your leadership challenges. If you’re a credit union leader seeking to grow your business, tune in to this podcast.... more

· Business

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FAQs about The Credit Union Leadership Podcast:

How many episodes does The Credit Union Leadership Podcast have?

The podcast currently has 128 episodes available.

The Credit Union Leadership Podcast episodes:

December 19, 2024Why Your Leaders Need Coaching For Performance Now
Is your team disengaged with their work? Are they doing the bare minimum so you don't complain or write them up? The truth is, this culture can change, but it's on the leadership. On average, it takes 11 years before a leader goes through any formal leadership training. Today we bring on Matt Poyser from Fire Police City County Federal Credit Union. When he started our Coaching For Performance program he had just transitioned from assistant branch manager to resource manager. Listen to him share how implementing the skills taught in Coaching For Performance changed the culture of his team. These skills prepared him for even another recent promotion!

In this episode we cover:
As a leader, can I motivate everyone?
Not only do you use these coaching skills, you need to teach these coaching skills.
How using these coaching skills has decreased write-ups to 0!

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
OR
Email your question to [email protected]

Links from show:

Click here to see the Coaching for Performance course Matt attended.

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
28min
December 12, 2024Accountability Isn't Always a Slap On The Hand
Accountability is an overused, vague and superficial term. What is accountability? The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our Employee Accountability module in our Vertex Leadership Development program.
Click the link below to submit your question via audio or text!

In this episode we answer:
How do you set expectations for a new department that has no historical data?
When I have my employee set a goal, what do I do if the goal is too low?
Why managers cannot slack on accountability?

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to [email protected]

Links from show:

Click here to sign up for the New Employee Bundle (Sales, Service and History)

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
38min
November 12, 2024How Do I Delegate To a Team Member Who Is Complacent With Their Work?
A challenge for leaders is that we think of delegation as a time management tool. That delegation should only be used for our own benefit. While it is true that delegation can eventually be a time management tool, that is not it's primary purpose. The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our Delegation module in our Vertex Leadership Development program.
Click the link below to submit your question via audio or text!
Easily submit your question by recording audio on speakpipe!

In this episode we answer:
What are the principles to delegating?
How do I delegate work to employees whose behavior is unwilling but able for the specific task?
What are the biggest hurdles managers have and how do you overcome this to delegate the simplest tasks?
To delegate or note to delegate - we take submissions from a previous Vertex Leadership group on if these tasks are good to delegate to specific employees.
Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
Email your question to [email protected]

Links from show:
Click here to sign up for the New Employee Bundle (Sales, Service and History)
Learn more on how to get your team certified to train our material!
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
39min
October 24, 2024Where Is My Team on the GROW Model If Everyone Is Not In The Same Place?
The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most exciting modules, Team Building. Click the link below to submit your question via audio or text!
Easily submit your question by recording audio on speakpipe!

In this episode we answer:
The risk our team faces when we don't evaluate what stage of the GROW model my team is out.
How do we determine which stage my team is at in the GROW model if the individuals on my team are not in the same stage?
How often should I re-evaluate where my team is at?

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to [email protected]

Links from show:

Learn more about our Trainer Certification Program!

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
29min
October 10, 2024I Have a Problem With Another Employee, Fix it Boss.
How do we resolve conflict between two of my team members? The Credit Union Leadership Podcast hears you and wants to help. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our conflict resolution module in our Vertex Leadership Development program.
Click the link below to submit your question via audio or text!

In this episode we answer:
Had employee come up to me saying, this specific person is not putting in their work. Is this something I need to address as the leader or do I encourage this team member to discuss with said employee?
Someone is violating policy (hiding paperwork and loan documents to get off work and spend more time with her bf), how do I resolve this conflict?
How do I handle gossip?

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
Email your question to [email protected]

Links from show:
Click here to sign up for the New Employee Bundle (Sales, Service and History)
Sign up for our leadership development course, Vertex Live Nationwide
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
40min
September 23, 2024International Credit Union Day
If our Credit Union PhD course has got you excited, this episode teaches you how you can be apart of continuing the legacy of our movement. In this bonus episode, ServiStar CEO, Taylor Murray brings on friends from Culture Shock Podcast to share the history of International Credit Union Day and why it is important for our movement to celebrate it today.

In this episode we answer:
When is ICU Day?
How you can use ICU day to embrace our spirit of comradery.
Ideas to use ICU day to build your team.

Links from show:
Shop ICU Day Merch!
Celebrate ICU Day by learning about the philosiphy, history and development of our movement
Purchase your ICU Day Pin here!
...more
18min
September 18, 2024No One Is Proactive & Work Is Piling Up: How Do I Get My Team to Take Responsibility?
The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most popular and influential classes, Coaching for Performance. Click the link below to submit your question via audio or text!

In this episode we answer:
What do I do with a team member who has been there for 25 years but has not been meeting the minimum sales expectation for the past 3 years?
How do I get a team member, who complains about our meetings, to contribute something rather than sabotaging them?
Should I change my coaching method to each employee?

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!

Email your question to [email protected]

Links from show:
Click here to sign up for Coaching for Performance!
Sign up for our leadership development course, Vertex Live Nationwide
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
59min
August 30, 2024How To Get The Most Value From Your ServiStar Training
Most clients leave our trainings feeling amped, but feelings fade quickly. How do you bring what you learned in the classroom out into the real world? In this episode we give a principles to aid you as your make the most from your ServiStar training.

In this episode we cover:
What to do with the 5% early adopters and 15% of fast followers.
80% of your team will probably not transition as quickly. How do you get them to do the stuff?
Who is the most important person when it comes to bringing what is trained in the classroom out into the real world?

Links from show:

Look into our New Employee Bundle Click Here

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
22min
August 06, 2024Creating a Succession Plan That Continues Your Legacy with Adam Contos
We are entering into a new era in our movement. In the next five years we will see a record high in credit union CEO's retiring. The challenge is that most have not raised leaders to take our place as we move forward. We bring on Former SWAT Team Leader, Navy Seal and Re/Max CEO to talk about the importance of systems to live out the legacy you want to be known for.

In this episode we cover:
A set system in C-Suite succession planning
Creating a weekly process to make yourself the most effective leader possible.
Connecting with others on the same path - Emerging Credit Union Leaders Group.

Links from show:
Sign up for our leadership development course, Vertex Live Nationwide
Watch Adam Contos talk with Scott Albrecht on The Hierarchy of Team Needs on "Start With A Win" podcast.
Click here to get Adam Contos' book "Start with a Win"
Click here for more info on our Emerging Leaders program.
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
49min
July 15, 2024Tru Treasury - Gaining Large Deposits While Others Are In A Cash Crunch
The Credit Union Movement has less than a 1% market share in treasury management. We bring on Tru Treasury to talk about the potential you can achieve with their CMP Certification. This episode is a win-win. Gain frequent larger deposits while helping our members win with money through bulking up your treasury management skills.

In this episode we cover:
How can we get more deposits in a time where everyone is tight on cash?
The history of how we came to be in this lack of liquidity situation.
How going through the CMP training can bulk of your resume, and equip you to really be changing people's lives for the better.
This is an untapped market. The potential is huge! How can Tru Treasury change the game for your credit union.

Links from show:

Sign up for our leadership development course, Vertex Live Nationwide

Click here to look into the CMP program!

Get ahead of the movement! Schedule a FREE (no obligation) consultation with Tru Treasury

Learn more about Tru Treasury here

Look into our New Employee Bundle Here

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
37min

FAQs about The Credit Union Leadership Podcast:

How many episodes does The Credit Union Leadership Podcast have?

The podcast currently has 128 episodes available.

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