The Credit Union Leadership Podcast

By ServiStar Consulting

We serve hope to current and aspiring credit union leaders by providing solutions to your leadership challenges. If you’re a credit union leader seeking to grow your business, tune in to this podcast.... more

· Business

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FAQs about The Credit Union Leadership Podcast:

How many episodes does The Credit Union Leadership Podcast have?

The podcast currently has 133 episodes available.

The Credit Union Leadership Podcast episodes:

March 13, 2025The 3 D's of Decision Making
Have you been frozen when you needed to make a quick decision? Do you wish someone would tell you what to do so you can keep the momentum going? We tend to promote rockstar employees into management positions without equipping them with the leadership skills needed. In this episode we explore strategies to help leaders confidently make decisions in a timely manner.

In this episode we talk about:
Diagnose the decision
Determine when to make the decision
Diagram the decision

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
OR
Email your question to [email protected]

Links from show:

Certify your trainers in ServiStar material

Attend our course on Defussing Irate Members

Learn to confidently make decisions. Attend our online Vertex Nationwide Leadership Development course

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
40min
February 27, 2025Unlocking Your Potential: The Impact of GiANT Leadership Voices
In this episode of the Credit Union Leadership Podcast, we bring on Peter Tyson to delve into the significance of using the GiANT Leadership Voices to develop effective leaders within the credit union industry. GiANT Voices are a key aspect of multiple ServiStar courses, including Target Leadership, Emerging Leaders, and Emotional Intelligence workshops.

In this episode we talk about:
Harnessing the power of different GiANT voices to improve team dynamics and strategic decision-making
GiANT Voices benefit both leaders but also team members looking to enhance workplace interactions.
Which voice should speak first in your team?

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
OR
Email your question to [email protected]

Links from show:
Discover your primary GiANT Voice - take the free assessment

Learn how to use your voice as a current or aspiring VP or C-level leader. Click here for more info on Target Leadership

Use your GiANT voice to improve your service skills as a individual contributor or leader. Click here for info on Emotional Intelligence course.

Aspiring and emerging leaders, find your leadership brand through your GiANT Voice. Click here for more info on our Emerging Leaders course.

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
38min
February 12, 2025Achieve Strategic Planning Goals through Strategic Thinking
Mastering Strategic Thinking and Leadership in Credit Unions. In this episode of the Credit Union Leadership Podcast, Scott & Scott dive into the essence of strategic thinking versus strategic planning. They explore the concept of the 'strategic flywheel,' which emphasizes living out core purposes through daily behaviors rather than just focusing on outcomes. The episode also includes practical advice for leaders, answers audience questions about metrics and behaviors, and features a fun game distinguishing between strategic thinking and planning.

In this episode we cover:
The Strategic Flywheel.
A gameshow to distinguish daily strategic thinking and planning.

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
OR
Email your question to [email protected]

Links from show:

Develop your strategic thinking skills as a manager. Click here to sign up for our Vertex Leadership program.

Current and aspiring VP's and C-level leaders. Practically integrate strategic thinking in our Target Leadership program.

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
40min
January 30, 2025Engage Your Team By Leading with Purpose
Do you wish your team cared about their work as much as you? Most leaders get focused on managing the operations that they forget to lead their team. In this episode of the Credit Union Leadership Podcast, hosts Scott and Scott explore the crucial elements of effective leadership - focusing on the importance of purpose and why leaders must deeply believe in their mission to inspire their teams genuinely.

In this episode we answer listener questions:
"How do I sound authentic when pointing my team towards the mission?"
"I'm working with my team, what should we do first, a SWOT Analysis or a Purpose Statement?"
"I did a meeting to have team know each other on human level. It worked really well. But next meeting everyone was stressed again. What happened?"

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
OR
Email your question to [email protected]

Links from show:

Interested in preparing your future leaders? Click here to sign up for Emerging Leaders

Click here to look into our Emotional Intelligence course

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
31min
January 14, 2025How To Overcome Gallup's Top Workplace Challenges for 2025
Have you read Gallup's staggering insight in their 2025 Workplace Challenges article? In This episode of the Credit Union Leadership Podcast, hosts Scott & Scott tackle the pressing issue of historic low employee engagement by sharing the formula for creating and living out Service Standards that will create an engaged team.

In this episode we talk about:
Employee satisfaction in the U.S. reaching a historic low
Managers needing to give more meaningful feedback
How to keep engagement and momentum going after an all employee training day
The formula to create service standards.

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
OR
Email your question to [email protected]

Links from show:

Read Gallup's, 7 Workplace Challenges for 2025

Learn more on how we can help you create and deliver your service standards

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
32min
December 19, 2024Why Your Leaders Need Coaching For Performance Now
Is your team disengaged with their work? Are they doing the bare minimum so you don't complain or write them up? The truth is, this culture can change, but it's on the leadership. On average, it takes 11 years before a leader goes through any formal leadership training. Today we bring on Matt Poyser from Fire Police City County Federal Credit Union. When he started our Coaching For Performance program he had just transitioned from assistant branch manager to resource manager. Listen to him share how implementing the skills taught in Coaching For Performance changed the culture of his team. These skills prepared him for even another recent promotion!

In this episode we cover:
As a leader, can I motivate everyone?
Not only do you use these coaching skills, you need to teach these coaching skills.
How using these coaching skills has decreased write-ups to 0!

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
OR
Email your question to [email protected]

Links from show:

Click here to see the Coaching for Performance course Matt attended.

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
28min
December 12, 2024Accountability Isn't Always a Slap On The Hand
Accountability is an overused, vague and superficial term. What is accountability? The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our Employee Accountability module in our Vertex Leadership Development program.
Click the link below to submit your question via audio or text!

In this episode we answer:
How do you set expectations for a new department that has no historical data?
When I have my employee set a goal, what do I do if the goal is too low?
Why managers cannot slack on accountability?

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to [email protected]

Links from show:

Click here to sign up for the New Employee Bundle (Sales, Service and History)

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
38min
November 12, 2024How Do I Delegate To a Team Member Who Is Complacent With Their Work?
A challenge for leaders is that we think of delegation as a time management tool. That delegation should only be used for our own benefit. While it is true that delegation can eventually be a time management tool, that is not it's primary purpose. The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our Delegation module in our Vertex Leadership Development program.
Click the link below to submit your question via audio or text!
Easily submit your question by recording audio on speakpipe!

In this episode we answer:
What are the principles to delegating?
How do I delegate work to employees whose behavior is unwilling but able for the specific task?
What are the biggest hurdles managers have and how do you overcome this to delegate the simplest tasks?
To delegate or note to delegate - we take submissions from a previous Vertex Leadership group on if these tasks are good to delegate to specific employees.
Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
Email your question to [email protected]

Links from show:
Click here to sign up for the New Employee Bundle (Sales, Service and History)
Learn more on how to get your team certified to train our material!
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
39min
October 24, 2024Where Is My Team on the GROW Model If Everyone Is Not In The Same Place?
The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most exciting modules, Team Building. Click the link below to submit your question via audio or text!
Easily submit your question by recording audio on speakpipe!

In this episode we answer:
The risk our team faces when we don't evaluate what stage of the GROW model my team is out.
How do we determine which stage my team is at in the GROW model if the individuals on my team are not in the same stage?
How often should I re-evaluate where my team is at?

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to [email protected]

Links from show:

Learn more about our Trainer Certification Program!

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
29min
October 10, 2024I Have a Problem With Another Employee, Fix it Boss.
How do we resolve conflict between two of my team members? The Credit Union Leadership Podcast hears you and wants to help. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our conflict resolution module in our Vertex Leadership Development program.
Click the link below to submit your question via audio or text!

In this episode we answer:
Had employee come up to me saying, this specific person is not putting in their work. Is this something I need to address as the leader or do I encourage this team member to discuss with said employee?
Someone is violating policy (hiding paperwork and loan documents to get off work and spend more time with her bf), how do I resolve this conflict?
How do I handle gossip?

Submit Your Questions Here:
Easily submit your question by recording audio on speakpipe!
Email your question to [email protected]

Links from show:
Click here to sign up for the New Employee Bundle (Sales, Service and History)
Sign up for our leadership development course, Vertex Live Nationwide
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
40min

FAQs about The Credit Union Leadership Podcast:

How many episodes does The Credit Union Leadership Podcast have?

The podcast currently has 133 episodes available.

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