Gallup has recently found a drop in manager engagement from 30% to 27%. This is a troubling sign for organizations looking to improve employee engagement. Interestingly enough, Gallup says that when managers go through a management program, manager performance metrics improve 20-28%. We bring on a panel of ServiStar clients to share their insights and experiences with implementing training programs that can play a pivotal role in reversing this trend. 

Guests:

Austin Kimberling - U.P. State

Melisse Robinson - HRCCU

Maria Wahl - PEFCU

In this episode we talk about and answer these questions:

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Links from show:

Click Here to read Gallup's State of the Workplace 2025 Report

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We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.  

In this episode we talk about:

Click Here to Submit Your Questions

Links from show:

Certify your trainers in ServiStar material 

Attend our course on Defusing Irate Members

Attend our Monthly Service Excellence Workshops!

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

We have all got crazy stories. In the moment we may not realize the joy, but taking a moment to look back at them can warm our soul and keep us going. In this episode we share memorable and funny stories from the credit union world. From stapling a torn dress to dealing with unusual customer requests, these tales highlight the amusing and touching moments that credit union employees experience. Listen and laugh and we encourage you to submit their own stories. Let's make this a platform to celebrate and learn from the everyday heroes in the credit union community.  

Click Here to Submit Your Questions

We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.  

In this episode we talk about:

Click Here to Submit Your Questions

Links from show:

Certify your trainers in ServiStar material 

Attend our course on Defusing Irate Members

Attend our Monthly Service Excellence Workshops!

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

We all agree that trust is important, but are we all doing the work needed cultivate that connection? Gallup research begs to differ. In this episode we share concerning statistics on employee trust and engagement from Gallup, the inherent challenges faced by leaders, and practical solutions for fostering trust in the workplace. 

In this episode we talk about and answer listener questions:

Click Here to Submit Your Questions

Links from show:

Attend Defusing Irate Members

Learn how to build trust by signing up for Emerging Leaders 

Attend Vertex Leadership Development to authenticly build trust while managing operations

Build trust by increasing your emotional intelligence. Sign up for our 3-hour course here!

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

When we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what should having a concern for complaints look like and how she will teach it. 

In this episode we talk about:

Submit Your Questions Here

Links from show:

Certify your trainers in ServiStar material 

Attend our course on Defusing Irate Members

Learn to confidently make decisions. Attend our online Vertex Nationwide Leadership Development course

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Have you been frozen when you needed to make a quick decision? Do you wish someone would tell you what to do so you can keep the momentum going? We tend to promote rockstar employees into management positions without equipping them with the leadership skills needed. In this episode we explore strategies to help leaders confidently make decisions in a timely manner.

In this episode we talk about:

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

OR

Email your question to [email protected]

Links from show:

Certify your trainers in ServiStar material 

Attend our course on Defussing Irate Members

Learn to confidently make decisions. Attend our online Vertex Nationwide Leadership Development course

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

In this episode of the Credit Union Leadership Podcast, we bring on Peter Tyson to delve into the significance of using the GiANT Leadership Voices to develop effective leaders within the credit union industry. GiANT Voices are a key aspect of multiple ServiStar courses, including Target Leadership, Emerging Leaders, and Emotional Intelligence workshops.

In this episode we talk about:

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

OR

Email your question to [email protected]

Links from show:

Discover your primary GiANT Voice - take the free assessment 

Learn how to use your voice as a current or aspiring VP or C-level leader. Click here for more info on Target Leadership

Use your GiANT voice to improve your service skills as a individual contributor or leader. Click here for info on Emotional Intelligence course.

Aspiring and emerging leaders, find your leadership brand through your GiANT Voice. Click here for more info on our Emerging Leaders course.

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Mastering Strategic Thinking and Leadership in Credit Unions. In this episode of the Credit Union Leadership Podcast, Scott & Scott dive into the essence of strategic thinking versus strategic planning. They explore the concept of the 'strategic flywheel,' which emphasizes living out core purposes through daily behaviors rather than just focusing on outcomes. The episode also includes practical advice for leaders, answers audience questions about metrics and behaviors, and features a fun game distinguishing between strategic thinking and planning. 

In this episode we cover:

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

OR

Email your question to [email protected]

Links from show:

Develop your strategic thinking skills as a manager. Click here to sign up for our Vertex Leadership program.  

Current and aspiring VP's and C-level leaders. Practically integrate strategic thinking in our Target Leadership program.

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Do you wish your team cared about their work as much as you? Most leaders get focused on managing the operations that they forget to lead their team. In this episode of the Credit Union Leadership Podcast, hosts Scott and Scott explore the crucial elements of effective leadership - focusing on the importance of purpose and why leaders must deeply believe in their mission to inspire their teams genuinely.

In this episode we answer listener questions:

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

OR

Email your question to [email protected]

Links from show:

Interested in preparing your future leaders? Click here to sign up for Emerging Leaders 

Click here to look into our Emotional Intelligence course

Subscribe to ServiStar Leadership Podcast on your favorite streaming service