The Credit Union Leadership Podcast

By ServiStar Consulting

We serve hope to current and aspiring credit union leaders by providing solutions to your leadership challenges. If you’re a credit union leader seeking to grow your business, tune in to this podcast.... more

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FAQs about The Credit Union Leadership Podcast:

How many episodes does The Credit Union Leadership Podcast have?

The podcast currently has 173 episodes available.

The Credit Union Leadership Podcast episodes:

August 06, 2025Succession Planning – Equipping the Next Generation
How do we minimize the risks of mergers? Most leaders do not want to leave their legacy to be swallowed by another organization. While the leaders of tomorrow want opportunity, not mergers that eat up potential leadership positions. Our members want the best resources and service. More than ever our movement is starving for succession planning. How do we equip the next generation of our movement

In this episode we talk about and answer these questions:
The Cost of Poor Succession Planning
How would you know if a task is not something that should be delegated?
When leading change, How would you approach an employee who is in a fixed mindset to embrace a growth mindset?
When setting a SMART goal. What do you do when you do not have the tools to measure the goal?
What to do next in regards to the NCUA's Succession Planning Final Rule

Click Here to Submit Your Questions

Links from show:
Read NCUA's Succession Planning Final Rule
Download NCUA's Succession Planning Template for Small Credit Unions
Click here to sign up for the New Employee Bundle (Sales, Service and History)
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
27min
July 22, 2025What Followers Want - Leading with Hope
What do followers want? Anderle and Albrecht dissect Gallup's, Global Leadership Report, and explain how we can use this as credit union leaders. This episode offers tangible advice for leaders looking to invest in their team and culture.

In this episode we talk about and answer these questions:
The 4 Needs of Followers
When asking the employee to provide a solution, when would there be a situation where I would provide a solution?
How to create a department core purpose statement
When delivering the why behind a change, How do I communicate the why when I do not fully understand the why myself?

Click Here to Submit Your Questions

Links from show:
Gallup's 2025 Global Leadership Report: What Followers Want
Certify your trainers in ServiStar material
Click here to sign up for the New Employee Bundle (Sales, Service and History)
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
45min
July 07, 2025Confessions of a Branch Manager: Leading By Example
Great leaders set the example by representing the ideal team player. However the major pitfall for most managers is they still perform the tasks meant for their team. We must be willing, able and actually do the work. We must grow with our role. What is more critical, is leaders must emphasize the importance leading by example outside of this the operational tasks.

In this episode we talk about and answer these questions:
The distinction between soft and technical skills
Using the Deficiency Diagnosis to identify the willingness of an employee
Catching People Doing It Right & Delegation are discriminatory
How do I get my team to embrace a sales role?
What are banks doing better than credit unions to get better engagement from their employees?
Introducing our producer, Rian!

Click Here to Submit Your Questions

Links from show:

Certify your trainers in ServiStar material

Referral Sales Champion - Equip your team with the skills to improve their sales

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
43min
June 27, 2025Want a Winning Team? Stop Calling Them Goals, Call Them...
Get tactical advice for credit union leaders. In this episode we answer questions from listeners where we show how to align team efforts with the organization's mission, managing minimum performance expectations vs. goals, and effective conflict resolution.
In this episode we talk about and answer these questions:
"When delivering the why behind the change, how do I communicate the why if I do not fully understand the reason for the change?"
"When encouraging employees to resolve conflict themselves, what do you do when the employee is too afraid to confront their teammate?"
"How do I get my team to shift from a goal mindset to minimum expectation mindset?"
CU or No CU - gametime where we share some of the craziest or interesting credit union names we have heard.

Click Here to Submit Your Questions

Links from show:
Attend Defusing Irate Members
Attend one of our Monthly Service Excellence Workshops!
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
45min
June 19, 2025Bolster Culture by Serving Your Internal Member
Gallup has recently found a drop in manager engagement from 30% to 27%. This is a troubling sign for organizations looking to improve employee engagement. Interestingly enough, Gallup says that when managers go through a management program, manager performance metrics improve 20-28%. We bring on a panel of ServiStar clients to share their insights and experiences with implementing training programs that can play a pivotal role in reversing this trend.

Guests:
Austin Kimberling - U.P. State
Melisse Robinson - HRCCU
Maria Wahl - PEFCU
In this episode we talk about and answer these questions:
Coaching and Recognizing Excellence
Community Service and Internal Culture
Maintaining Momentum in Service Standards
Click Here to Submit Your Questions
Links from show:
Click Here to read Gallup's State of the Workplace 2025 Report
Sign Up For Coaching for Performance
Link To Podcast
...more
1h 13min
June 04, 2025Service Excellence Deep Dive with Certified Trainer: Extra Effort and Consistency
We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.

In this episode we talk about:
We don't teach Service Excellence because it's new. It's not new, it is who we are.
How building your competence allows you to give extra effort in your service.
How certified trainers use coaching for performance in every training they facilitate
Click Here to Submit Your Questions

Links from show:
Certify your trainers in ServiStar material

Attend our course on Defusing Irate Members

Attend our Monthly Service Excellence Workshops!

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
23min
May 29, 2025 Soup for the Soul - Credit Union Stories to Warm The Soul
We have all got crazy stories. In the moment we may not realize the joy, but taking a moment to look back at them can warm our soul and keep us going. In this episode we share memorable and funny stories from the credit union world. From stapling a torn dress to dealing with unusual customer requests, these tales highlight the amusing and touching moments that credit union employees experience. Listen and laugh and we encourage you to submit their own stories. Let's make this a platform to celebrate and learn from the everyday heroes in the credit union community.

Click Here to Submit Your Questions
...more
20min
May 13, 2025Trainer Certification Deep Dive in Service Excellence: Follow Through & Competence
We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.

In this episode we talk about:
Our Trainer Certification Consulting Calls - Bringing your stories
How trainers and other support positions can apply these concepts
How all 8 elements intertwine at every moment of truth.

Click Here to Submit Your Questions

Links from show:
Certify your trainers in ServiStar material

Attend our course on Defusing Irate Members

Attend our Monthly Service Excellence Workshops!

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
20min
April 29, 2025Only 23% of Employees Trust Their Leadership - How You Can Build Trust With Others
We all agree that trust is important, but are we all doing the work needed cultivate that connection? Gallup research begs to differ. In this episode we share concerning statistics on employee trust and engagement from Gallup, the inherent challenges faced by leaders, and practical solutions for fostering trust in the workplace.
In this episode we talk about and answer listener questions:
The 5 Dysfunctions of a team
"How do you get a teammate to trust you with something personal?"
Fun and effective team building exercises

Click Here to Submit Your Questions

Links from show:
Attend Defusing Irate Members

Learn how to build trust by signing up for Emerging Leaders

Attend Vertex Leadership Development to authenticly build trust while managing operations

Build trust by increasing your emotional intelligence. Sign up for our 3-hour course here!

Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
47min
April 14, 2025Concern For Complaints
When we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what should having a concern for complaints look like and how she will teach it.
In this episode we talk about:
Our Trainer Certification Consulting Calls - You will get an inside look because this episode is a consulting call!
Why complaints can be a good thing.
What activities can you do to process this.

Submit Your Questions Here

Links from show:
Certify your trainers in ServiStar material
Attend our course on Defusing Irate Members
Learn to confidently make decisions. Attend our online Vertex Nationwide Leadership Development course
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
...more
24min

FAQs about The Credit Union Leadership Podcast:

How many episodes does The Credit Union Leadership Podcast have?

The podcast currently has 173 episodes available.