The Credit Union Leadership Podcast

Service Excellence: Why Freaky Fast Is Not Enough

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Service Excellence is what defines the credit union movement, but the recent ASCI survey on customer satisfaction begs to differ. In this episode we emphasize the need for maintaining attention to detail and customer satisfaction.

 

In this episode we cover:

  • Where Chick-fil-A and credit unions are similar.
  • Speed between credit unions and other financial institutions.
  • The evolution of service excellence in the last 10 years
  • What does the future of service excellence look like?
  • How can you be a part of the movement to improve service excellence.

    •  

    Links from show:

     

    Click here to see American Customer Satisfaction Index to see how credit unions and banks compare today.

     

    Free Resources - watch our leadership minute videos and get our free books to inspire you to give excellent service.

     

    Interested in service excellence? Sign up for our course here.

     

    Subscribe to The Credit Union Leadership Podcast on your favorite streaming service.

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