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Service Excellence is what defines the credit union movement, but the recent ASCI survey on customer satisfaction begs to differ. In this episode we emphasize the need for maintaining attention to detail and customer satisfaction.
In this episode we cover:
Links from show:
Click here to see American Customer Satisfaction Index to see how credit unions and banks compare today.
Free Resources - watch our leadership minute videos and get our free books to inspire you to give excellent service.
Interested in service excellence? Sign up for our course here.
Subscribe to The Credit Union Leadership Podcast on your favorite streaming service.
By ServiStar Consulting5
1111 ratings
Service Excellence is what defines the credit union movement, but the recent ASCI survey on customer satisfaction begs to differ. In this episode we emphasize the need for maintaining attention to detail and customer satisfaction.
In this episode we cover:
Links from show:
Click here to see American Customer Satisfaction Index to see how credit unions and banks compare today.
Free Resources - watch our leadership minute videos and get our free books to inspire you to give excellent service.
Interested in service excellence? Sign up for our course here.
Subscribe to The Credit Union Leadership Podcast on your favorite streaming service.

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