Every company aims for their staff to provide excellent customer service and when you come to think of it - real service must come from the heart. As a customer, be it for service or products; there are many moments of experiences when there is interaction with the provider. In other words, these are “moments of truth”. Each interaction can be perceived as a positive or negative experience. Michelle Leong and GK Ong from Target Consulting was here to talk about “Service from my Heart.”

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