ServiceNow Podcasts

Join Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry. 

It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up from 46% the previous year. But there are still barriers to its adoption, largely around the inability of organizations to track and manage work in a hybrid fashion.

Listen now to learn more about how teams are shifting in response to evolving environment.

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It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck.

Topics

• 00:00 Introduction
• 01:59 History of Break Point
• 04:16 Relationship with Siblings
• 06:51 Chuck's Wife, Donna
• 13:09 Conventions 
• 16:16 Exploratory Career Path
• 21:11 Story of "The Bowtie"
• 26:43 Battle with Cancer
• 32:36 Knowledge
• 38:57 Lasting Impact at ServiceNow
• 42:15 Finding Passion in a Career 
• 45:20 Conclusion & Surprise! 

Links Check out the other ServiceNow podcasts.

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This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concerns, public dialogue, and the transformative potential of AI in creative and bureaucratic processes. The conversation highlights the emerging roles and diverse skill sets that are gaining importance in the AI industry, along with the need for human oversight in AI decision-making.

Guests -
Di Le, Human Centered & Responsible AI Design Strategist
Hayley Mortin, Sr. UX Researcher, AI/ML UX Research

Host -
Bobby Brill, Senior Multimedia Producer

For more information head over to our documentation site.

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Join Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies.

Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elevate organizational performance and agility.

Listen now to learn more, and be sure to sign up for our upcoming webinar, "Elevate your digital strategy with ServiceNow SPM and hybrid project delivery," on Tuesday, March 26 from 8-9 AM PT, 11AM-12PM ET.

You'll hear first-hand from industry leaders about their journeys in leveraging ServiceNow SPM to foster an environment of continuous improvement and strategic agility. We’ll also recap the results of our 2nd Annual World of Work Global Survey, which showed that high performers are more likely to focus on strategic planning and resource planning, with more than half (51%) of respondents believing hybrid is the most effective approach to delivering work. Register now!

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In this episode, we chat with Cesar Augusto Negri de Oliveira, a product owner at British Telecom, about how they've chosen to invest in training to RiseUp with ServiceNow.

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Join Madhuri Manikonda from the Digital Technologies and Rani Tzur to what is new in AIOps and how is Generative AI helping to improve resolution efforts. Hear about the new Now Assist for ITOM feature and how it can help you.  

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In this latest podcast, we talk with Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow on the launch of her latest book “Valley Girls: Lessons From Female Founders in the Silicon Valley and Beyond”. The book sheds light on the challenges faced by women founders, providing insights into their journeys, successes, and the path forward. 

Kelley's personal journey, coupled with the stories from her book, paints a vivid picture of the struggles and triumphs that female founders encounter in the tech industry. Underscored by International Women's Day 2024, this podcast will address the urgent need for greater inclusivity, diversity, and support for women in the workplace. 

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Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success.

Topics

• 00:00 Intro/Welcome
• 05:33 Flow Designer overview
• 09:17 Why Workflow Studio
• 11:34 FAQs
• 14:35 Support for legacy workflow editor
• 16:08 The roadmap
• 23:18 Advice for newcomers
• 25:01 Contact info
• 26:11 Outro

Links

• Jingfei Chen on LinkedIn

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Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan as we close out our series on optimizing technology spend and mitigating risk.

Taking a combined technology management approach allows IT leaders to ensure that they are always controlling costs as much as possible, and that they are eliminating unnecessary technology risks.

Check out the episode to learn more about the solution approach to tackling this enterprise issue.

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Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building processes that allow you to resolve issues quickly.

In this episode, we’re joined by Simon Cox, Chief Transformation Officer at ServiceNow, for an in-depth discussion about what experience is, what it isn’t, and what organisations can do to build long-lasting relationships with their customers

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