Listen to this fascinating on-demand fireside chat featuring CISA Chief of Staff Kiersten Todt, Suzanne Spaulding from CSIS, and ServiceNow's Nichole Francis Reynolds as they explore the evolution of the DHS cybersecurity mission, public-private partnership to enhance critical infrastructure protection, and the importance of a diverse and inclusive cyber workforce. 

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What do you do when you've got an application that only works under human power? It's got no APIs, yet you still need to automate a process involving this software. Well, we've got an answer for you on this episode of Break Point.

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In part 1 of this series, join your co-host as she uncovers how the Health department of New South Wales, Australia was able to stand up a Vaccine Administration Management solution in record time with the help of a dedicated ServiceNow Expert Services team.

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The old saying, “make new friends, but keep the old. One is silver and the other gold,” can be applied to how we work with data. Agencies need to make the most of the legacy investments in the technology and systems that hold troves of valuable data. At the same time, those agencies are looking to (and being asked to) move to a more anticipatory style of service – seeing citizens as customers and meeting their expectations for personalized and efficient service. This session will discuss how to make data available to new AI and Machine Learning technologies to power decision making with contextual insights that are hidden in current data stores.

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In this first episode of 2022, we start by talking CIO priorities with Khalid Kark. We’ll recap 2021 in part 1 and where CIOs are heading in 2022. Stay tuned for part 2, where we’ll talk about the emergence of Service Operations and autonomous teams. Also, download this 5 priorities infographic to get actionable guidance.

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The current volume of work and changing landscape of the Intelligence Community mission has meant that systems, people and processes must be able to quickly adapt. In the simplest terms, agencies must be able to do more with less to respond at the speed of mission.

Doing more with less can be achieved through the combination of technology, people and processes – no more and no less. Using automated workflow technologies is about enabling the execution of work at a faster pace, deriving insights into the data and process to produce more powerful results, and enhancing the digital experience. This session will focus on the importance of automation and workflow connecting disparate tools (legacy and new) and offices in a way that supports how the IC workforce works and meets the need to do more with less.

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Join us for a bonus episode celebrating the launch of the Now Platform San Diego release. You’ll hear about the Next Experience UI and Customer Service Management (CSM) and Field Service Management (FSM) highlights from one of our portfolio experts.

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Want to reduce maintenance time on your instance changes? Data-driven design is the key. Julia Perlis joins me to talk about decision tables and the updates to Decision Builder in the San Diego release.

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For years the government has struggled with information silos. In the final episode of the Transforming Government Experiences podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, speaks with ServiceNow’s Global Head of State, Local and Regional Government Solutions Tom Yeatts, and Enterprise Architect John Spirko, about how to break down these silos, update information sharing and improve how government does business. 

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In this episode, your co-hosts chat with a Now Learning expert to uncover all the new functionality available in the Now Learning platform.

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