ServiceNow Podcasts

ServiceNow Podcasts

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ServiceNow Podcasts episodes

  • Diving into the challenges of order management

    Check out this episode of Innovation Today to hear Spencer Beemiller talk with Ben Bendre, an associate partner with the Global Center of Competency for telecom, media, and entertainment at IBM. Together they will discuss the complexities of order management and the various challenges that companies may face today.

    See omnystudio.com/listener for privacy information.

    40 min
  • Leveraging innovation to survive and thrive within order management

    The world of order management can be a complex, to say the least. In this episode of Innovation Today, host Spencer Beemiller meets with Vicki Harris, Director, Business Development at Thirdera to discuss the ins and outs of Order Management and how digitization and automation drive change in the industry

    See omnystudio.com/listener for privacy information.

    31 min
  • Exploring digital transformation in telco

    In this episode of Innovation Today, we're excited to speak with Jinu Koshy, Vice President, Global Head of Domain Consulting at Infosys. Together, Jinu and host Spencer Beemiller discuss digital transformation and the crucial role it plays in the telco world. As an industry veteran, Jinu gives unmatched insight into various challenges that are faced in the modern telco landscape.

    See omnystudio.com/listener for privacy information.

    33 min
  • New ServiceNow Community: Join, engage, learn

    Join us as we speak to ServiceNow Community lead Celina Zamora. Hear about the new and improved Community experience and the best way for you to engage with and learn from others in the ServiceNow ecosystem.

    See omnystudio.com/listener for privacy information.

    19 min
  • Mission Possible - Centralizing and simplifying risk management

    Join ServiceNow risk experts Matt Fisher and Hassan Javed as they discuss the evolution of risk management. Acknowledging that risk is becoming increasingly embedded in every facet of the work we do, Matt and Hassan point out how organizations are now looking for a complete, centralized, and simplified picture of risk in order to effectively meet objectives. Tune in as they share insights on how Government agencies can achieve this connected view and proactively manage risk.

    See omnystudio.com/listener for privacy information.

    14 min
  • Episode 20: Use the right Agile value metrics

    Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss which Agile value metrics to use to deliver value to customers.

    You can’t improve what you don’t measure, and you also need to measure the right things. Using relevant Agile value metrics are essential for businesses to evaluate and improve their Agile work methodologies. Flow of business value, outcomes, and competency are just a few examples.

    Listen to find out more about what metrics you should and shouldn’t use to best measure value delivery.

    To learn more about Agile value metrics, you can check out our blog.

    See omnystudio.com/listener for privacy information.

    8 min
  • In Platform Process Mining with Dan Grady

    Process mining may not sound like the sexiest thing to a developer, but today's guest is going to convince us otherwise why you really want to consider it in your overall platform strategy.

    Topics

    • 00:00 Welcome/introduction
    • 07:06 In-platform processing mining overview
    • 08:31 Benefits of in-platform
    • 14:02 Performance Optimization on PDIs
    • 15:24 How it makes work better
    • 18:09 The ski map
    • 21:17 Finding definitions
    • 24:14 Connecting with Automation Center
    • 27:26 Sidebar: Single platform
    • 30:43 Roadmap
    • 35:24 Enablement
    • 36:59 Contact info
    • 37:27 Outro
    • Links

      • Process Optimization Blog
      • Developer portal
      • Twitter
      • Process Optimization videos
      • LinkedIn
      • Check out the other ServiceNow podcasts.

        See omnystudio.com/listener for privacy information.

        40 min
      • Field Service Management

        In this episode, we will discuss Evora IT, a ServiceNow partner for over two years, and how ServiceNow changed how they handle their processes.

        Christian Bartels is Co-Founder and CEO of Evora IT, and has previously worked with SAP and ENERGY4U for a combined total of over ten years. He co-founded Evora IT in 2011 and has been the CEO since 2014. He is currently the Managing Director of Evora IT Solutions Group GmbH.

        They are joined by Beau Gibbs and Joey Punneo. Beau Gibbs is the Executive Vice President of Evora IT. He has worked in the technology solutions field for close to 7 years.

        Joey Punneo is currently working as a Solutions Architect at Ness Digital Engineering, a ServiceNow Practice. He has worked with companies like Aptris, Capgemini, Seagate Technology, and more for a combined experience of over 17 years.

        The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka.

         

        Key highlights of the Episode:

        07:08 Evora IT offerings.

        16:57 Lift and shift mentality for customers.

        18:10 Field Service Management structure.

         

        To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].

        See omnystudio.com/listener for privacy information.

        27 min
      • When It Comes To Tech Leadership, Vanessa Smith Has Got Game!

        A broken ankle may have prevented her visit to Australia this month, but it wasn't going to stop Vanessa Smith sharing her wisdom on tech careers, digital wallets and the life of a basketball mum.

        This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Vanessa to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

        See omnystudio.com/listener for privacy information.

        36 min
      • Tokyo Integration Hub Features with Anders Henriksson

        As many long time listeners know, I've always been fascinated by integrations. It's a way to make one plus one equal 100 when it comes to driving value from our systems. In this episode, we'll find out what's new in our Tokyo release when it comes to Integration Hub.

        Topics

        • 00:00 Welcome/introduction
        • 04:36 Automation Engine with Michael Meiner
        • 04:52 Integration Hub defined
        • 07:22 Connection overrides
        • 09:38 Integration Hub Imports Mapping Updates
        • 12:56 Matching reference fields
        • 14:18 Dynamic outputs on Integration Hub Import
        • 16:13 Roadmap
        • 21:41 Contact information
        • 22:10 Outro
        • Links

          • LinkedIn
          • Email
          • Ep 62: Automation Engine Pre-Built Solutions with Michael Meiner 
          • Check out the other ServiceNow podcasts.

            See omnystudio.com/listener for privacy information.

            25 min

          About ServiceNow Podcasts

          From the publisher's feed

          ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

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