I love hearing our developers' stories about the different journeys they have taken in their careers and today's is no exception.

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As government leaders envision the future with increased cloud adoption, aging technology, and a higher demand for enabling access to systems via any device especially in this era, they need to ensure their networks and employees stay secure from growing outside threats. In this session, we offer a real-world example of how an agency is modernizing legacy applications and implementing a seamless zero trust cybersecurity strategy to combat these challenges. Hear from Gerald Caron, CIO at the Office of Inspector General - Department of Health and Human Services, and Ben de Bont, CISO at ServiceNow, address common roadblocks, explore adoption strategies, and discuss how zero trust is instrumental in strengthening cybersecurity.

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Record numbers of prospective customers want fast, efficient help with investment and life event planning and they expect personalized, digital experiences. Join John Almeida, Global Head of Wealth and Asset Management at ServiceNow, and Steve Gresham, CEO of The Execution Project, as they discuss how Wealth and Asset Management firms can accelerate their digital adoption, so financial advisors can provide differentiated services combined with in-depth analysis and expert advice for all-round fulfilling customer experiences.

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In this episode, we discuss the role IVR can play in simplifying entrepreneurial processes.

Denis Seynhaeve is the chairman and CEO of ServiceNow innovation partner 3CLogic. He shares his insights and discusses features of IVR that can prove helpful to entrepreneurs.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:36 What 3CLogic is and how it can benefit customers.

07:17 Partnership between ServiceNow and 3CLogic

08:46 Why voice is important for ServiceNow customers

14:53 What exactly is an IVR?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at [email protected]

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How can government agencies leverage modern technology to carry out missions of any caliber? Hear from Lt. Gen. Rob Skinner, Director of DISA and Commander of Joint Force Headquarters-Department of Defense Information Network (JFHQ-DODIN), and Nick Tzitzon, Chief Strategy and Corporate Affairs Officer at ServiceNow, explore how to stay ahead of adversaries and reduce operational risk due to digital disruption, the pandemic, and high-profile cyberattacks.

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It's 2022 and our UI/UX landscape continues to evolve and you've got questions like when to turn on our new UI or when it's best to use UI Builder vs Service Portal. Our guest today is here to help answer questions like this.

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Join us as Aaron Fulkerson, General Manager of ServiceNow Impact, talks about the product with a mission and capability to accelerate the value of your ServiceNow investment.

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To meet the requirements outlined in the President’s Management Agenda, government organizations must strive to strengthen and empower their workforce. But how do they get there? Hear from this panel of IT leaders from Department of State, Department of Defense Education Activity, and ICF, as they discuss how agencies can adopt hyper-automation technologies to transform the services and systems their employees rely on.

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In this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services. This episode covers:

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In this episode, we will discuss how Now Learning’s courses and certification programs can help you build your expertise and advance your career.

Amanda Johnson, a member of the ServiceNow Training and Certification Organization and Master Technical Curriculum Developer, provides us with insights into every phase of certification and training.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:20 Importance of the training and certification

08:14 How to structure and design your training

10:31 What point is training effective for the customer

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at [email protected].

See omnystudio.com/listener for privacy information.