ServiceNow Podcasts

For customers thinking about their digital strategy with fresh eyes, following the impact of the pandemic, what benefits can the Now Platform bring to enabling agility and resilience? Derek Du Preez, influencer and editor at Diginomica is joined with VP & GM UKI Jordi Ferrer and Innovation Evangelist Paul Hardy

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Now we know what a Workflow is, how can companies think about this in terms of adjusting to distributed work, and how can automation and AI help here? Derek Du Preez, influencer and editor at Diginomica is joined with VP & GM UKI Jordi Ferrer and Innovation Evangelist Paul Hardy

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We’re in the middle of a workflow revolution, but what does this mean and how should businesses be thinking about this to enable their business goals? Derek Du Preez, influencer and editor at Diginomica is joined with VP & GM UKI Jordi Ferrer and Innovation Evangelist Paul Hardy

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In this episode, Mike Luessi, AVP and GM of Healthcare & Lifesciences at ServiceNow, sat down with Becker’s Healthcare to discuss key insights on the pain points of clinician onboarding and credentialing and what hospitals can do to streamline and improve these processes.

 

To learn more, check out Becker’s Healthcare: The future of clinician engagement is digital.

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CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole. 

Topics include: 

Insights from Mike's recent interview with Forbes on vaccine distribution and administration

The future of self-service

AI and automation's greatest impacts on customer experience

Digitized workflows (and so much more)

For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges.

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Chris Haas joins Break Point to discuss App Engine Studio, the all-new low-code way to build apps fast! Topics

00:00 Welcome/Introductions

04:28 Why did ServiceNow build AES?

08:20 Discovering the power of the platform

12:14 Licensing & release schedule

17:54 Templates

22:00 Creatures of habit

25:51 Where we are and where we're going

35:36 More info

37:30 Contact info

37:47 Outro

Links

Docs: App Engine Studio (Quebec)

Mail

LinkedIn

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Finding Water Episode 6:  Host Lisa Wolfe speaks to digital transformation champion Steve Emerson Advisory Solution Architect IT Transformation for ServiceNow

.  Steve shares his personal journey and best Digital Transformation practices focused on the most important critical success factor:  a solid IT foundation for a successful Digital Transformation, the CMDB and Visibility.

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ServiceNow’s VP Innovation Chris Pope talks with Timothy Martin, Programme Management & Business Change Delivery at WhyAye! a ServiceNow partner who’s been checking the platform enhancements out.

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Command line interface with Chiarng Lin

Chuck sits down with Principal Product Manager Chiarng Lin to talk about the Command Line Interface. The discussion covers what it is, who it's for, design considerations, and what we're looking forward to - and more. Join us for a lot of great information exchange an a few laughs.

00:00 Introduction

04:40 Fred Luddy

06:39 Command line interface overview

08:09 Features

12:29 The origins of the CLI

13:32 Free or paid?

14:53 Profiles

15:58 Design considerations

22:36 Early adopters/use cases

24:50 Endpoints & creativity

28:06 Fun question

32:09 Chiarng's feelings of ServiceNow

34:12 Final words on the CLI

34:59 Contact info

35:49 Outro

Links

Developer Portal

Email: [email protected]

LinkedIn

Docs

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Heath Ramsey, Sr. Director of Product Management talks about what developers should know about setting up data to be successful with ServiceNow intelligence products, many of the intelligence products in the platform, what's free and what's paid for, the skills you'll need, and more. Topics

00:00 Welcome/Introductions

04:46 Heath's discoverys for maximum PA value

08:28 Structured data and unstructured data

09:54 Example of unstructured data (NLU)

11:38 AI Search

14:45 Flow Designer and machine learning

17:58 Adding value as a developer

20:45 The philosophy of ServiceNow and AI

23:24 Dynamic translation and better experiences

28:05 Regression framework

31:09 Developer skills required

33:30 Free and paid-for capabilities

35:38 Closing takeaways

37:28 Contact information

38:09 Outro

Links

Developer Portal

NowLearning

Docs

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