In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers:

What does VA do?

What does VA look like to users?

How do developers build VA into their systems?

How about natural language capabilities?

How do customers get started with VA?

For more information, see:

Product documentation: Virtual Agent

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To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

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In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers:

Challenges of managing continual improvement

Spotting opportunities for continual improvement

Differences from change management and demand/project

Integration with other applications

For more information, see:

Product documentation: Continual Improvement Management

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

See omnystudio.com/policies/listener for privacy information.

Lisa Latour, Community Engagement and Marketing Manager, talks about the ServiceNow Community –what it is, why you should participate, and how to become an Expert.

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