Today's guest is Dan Grady, Director, Outbound Product Management for In-Platform Process Mining at ServiceNow. Founded in 2004, ServiceNow makes the world work better for everyone. The company's cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Dan has been working with ServiceNow for over seven years and is a Business Development Professional with over 25 years of experience primarily in the AI, Machine Learning and Analytics space.

In the episode, Dan talks about:

His role and responsibilities within Process Optimization,

Examples of how they help customers with Process Optimization,

How he will be involved at Knowledge 23 and

What he’s most looking forward to at Knowledge 23