Today's guest is Holger Brink, Technical Director and Chief ServiceNow Architect at NetImpact Strategies. Founded in 2009, NetImpact is a leading provider of digital transformation support to the US federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements and modernization initiatives, NetImpact plays a pivotal role in reshaping the digital landscape of government agencies.

Their vision is to be a NextGen Digital Transformation Leader that disrupts how technology is applied to deliver mission value. As mission needs change, new priorities emerge, technologies advance and methodologies evolve; NetImpact stands out as a leader ready to solve the challenges of today while looking for the opportunities of tomorrow. They deliver high-performance secure digital services products to transform client operations and accelerate mission outcomes.

In this episode, Holger will discuss:

His career journey from finance into ServiceNow,

How NetImpact innovates ServiceNow apps for public sector efficiency,

His day-to-day role including agency support, product development and bidding,

Transition from city to federal contracts, focusing on ServiceNow's versatility,

NetImpact’s focus on collaboration, certifications and multi-platform products,

Taking a platform-first approach & exploring Gen AI augmentation,

Offering growth, employee focus, personal development and certifications