Today's guest is Vicki Harris, Director of Business Development at Thirdera. Founded in 2021, Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work.

Thirdera's architects, developers, consultants, designers and project managers help their customers transform, get more from ServiceNow and unlock hidden potential. They are ushering in the next era of transformation, digitization, automation and partner expectation, all with and at the speed of NOW.

In the episode, Vicki will discuss:

Her background and current role with Thirdera,

Problems they are solving using ServiceNow within Telecoms,

Use cases of the benefits it brings to the industry,

The importance of change management &

Future innovation within the Telecoms sector