Today's guest is Jan Pennel, ServiceNow Practice Lead at D2M Services, a division of DISYS. Founded in 1994 and headquartered in  McLean, Virginia with more than 45 offices worldwide, D2M (Data & Digital Managed Services) is an outcome-driven service and solutions partner that serves enterprises across their IT operations. D2M's digital transformation and cognitive automation services help clients in accelerating their digital transformation journeys and meet their business goals.

By leveraging automation in every aspect of their infrastructure support services, D2M guarantees hyper-stability, increased efficiency and the highest level of user satisfaction. D2M enables businesses to go through digital transformation by powering their services through the cloud, providing data and analytics and modernizing their legacy systems. With this multi-pronged approach to modernizing business systems, D2M helps businesses improve their systems and establish a meaningful digital presence.

In the episode, Jan will discuss:

How she got into the world of ServiceNow,

The interesting work they are doing at D2M Services,

Figuring out the most effective problems to solve for customers,

Use cases of a successful implementation journey,

The importance of people and communication skills, and

What the future holds for the ServiceNow platform