Today's guest is Richard Groff, Senior ServiceNow Program Manager at Latham & Watkins in Berlin, Germany. Latham & Watkins is a global law firm who has internationally recognized practices in a wide spectrum of transactional, litigation, corporate and regulatory areas. Their success is grounded in their devotion to the collaborative process, which reaches across global offices & practices and draws upon their deep subject matter expertise, an abiding commitment to teamwork and a powerful tradition of creative lawyering.

Richard is an experienced Program Manager with a demonstrated history of working in the law practice, investment banking and entertainment industries. He is skilled in Operations Management, Personnel Management and Team Building, System Deployment, Agile Project Management and Transformational Change Management. Richard is also a strong program and project management professional with a Bachelor of Arts focused in History from New York University.

In the episode, Richard will discuss:

How key drivers relate to business outcomes and drive strategy at L&W,

The reality of implementing ServiceNow in your business,

Challenges to be aware of when putting your strategy into practice,

The importance of team building & talent development,

Finding talent in a competitive ServiceNow market,

How to effectively manage your service models and CMDB, and

The future of AI in ServiceNow