Today's guest is Robert Elliott, VP, ServiceNow Services at Optimum Healthcare IT. Founded in 2012, Optimum Healthcare IT is a Best in KLAS healthcare IT staffing and consulting services firm. Working with healthcare providers, payers, software and life sciences organizations, Optimum provides professional staffing and consulting services that support client’s needs through the continuum of care. Optimum’s comprehensive service offerings include EHR, Technical, Security, ServiceNow, ERP and their own talent and skill development program, Optimum CareerPath.

Robert is a passionate technologist with over a decade of experience helping senior IT leadership achieve significant value from investment in the ServiceNow platform. He is a tireless advocate for improving the way work gets done through automation, better UX, standardization and smarter designs. Robert is a highly skilled application architect and developer using App Engine, IntegrationHub and associated technologies, and is also experienced with SaaS product suites serving ITSM, ITOM, ITAM, ITBM, SecOps and HRSD.

In the episode, Robert will talk about:

How he got into the world of ServiceNow,

Understanding the key problems they solve for customers,

Stakeholder management and challenges to overcome,

Case studies of the impact they bring to customers,

What the future holds for the ServiceNow platform, and

Advice on enterprise applications & integrations