Today's guest is Philip Swann, Managing Consultant at Wrangu. Founded in 2016 with offices in Amsterdam and London, Wrangu's mission is to enable their clients to maximise the value from their ServiceNow investment through world class implementation and services. They are also creating intelligent apps which help to solve localisation needs and address the industry specific challenges that their clients have in their business.

Philip is an experienced IT Principal Technical Consultant with strong delivery focused skills. He has an extensive background in application management across global customer service and retail industries. With a strong focus on Customer centricity throughout all stages of the system life cycle, Philip has the ability to deliver multi-million dollar initiatives and improve operational efficiency through innovative solutions that align customer expectations with business needs.

In the episode, Philip chats about:

The interesting work he does with Wrangu,

Trends he is seeing such as regulation & risk management,

Benefits that ServiceNow brings to organizations,

The impact of ServiceNow in workspaces,

The importance of empathy & people management,

Building and maintaining a winning team, and

What the future holds for ServiceNow