Today's guest is Karen Warren, Associate Vice President for Information Technology at Wesleyan University in Middletown, CT. Founded in 1831, Wesleyan University is a diverse, energetic liberal arts community where critical thinking and practical idealism go hand in hand. With their distinctive scholar-teacher culture, creative programming, and commitment to interdisciplinary learning, Wesleyan challenges students to explore new ideas and change the world.

Karen is a highly motivated and experienced business leader with expert proficiency in defining and guiding information systems vision, strategy, and execution for major organizations. She leads the vision, strategy, and execution for all facets of information technology and systems at Wesleyan University, along with accountability for long-range capital planning and the oversight of the Infrastructure and Academic Technology teams.

In the episode, Karen discusses:

Her role and responsibilities with Wesleyan University,

How they are utilizing the ServiceNow platform,

The journey of implementing ServiceNow within the university,

Challenges she had to overcome during implementation,

Building a winning team,

The future of ServiceNow at Wesleyan University and

Her advice when implementing ServiceNow