Jason is at knowledge 2019.  In this podcast he speaks with Mark Kitsmiller from Devon Energy.  Jason and Mark discuss Knowledge what they like, why they went to knowledge.  Knowledge is ServiceNow's premier event each year and they always bring fantastic presentations and training content.

 Let us know what you think send questions or comments to [email protected] 

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

In this episode Jason and Randy discuss upgrades and clones including how, why, and when.

ServiceNow has a rigorous update schedule with 2 major releases each year - upgrading your instances is something you will deal with frequently.

Let us know what you think send questions or comments to [email protected] 

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

In episode 3 we begin a discussion of change management.  This discussion covers a lot of the business side of the change management process, we discuss the ITIL change process and breakdown some of the terms and processes that every company needs to have.  We discuss Change Advisory Boards (CAB) and the importance of change management.

Let us know what you think send questions or comments to [email protected] 

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

In our second episode of ServiceSharp Jason and I talk about the difference between customizations and configurations in ServiceNow.  When to use them and how to use them.   We also discuss the different points of view that a developer/admin might have vs a business or process owner.  Let us know what you think send questions or comments to [email protected] 

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

We want to thank you for joining us on what is going to be an amazing journey around the ServiceNow platform and the related ideas and technologies.  In this episode we introduce the podcast and discuss some of the upcoming topics that we will have.   We will be podcasting from Knowledge this year so get in contact with us if you would like to be on the show.    Our email address is [email protected] 

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/

Be sure to check out the Sharpstone Group for all of your ServiceNow and IT needs www.sharpstonegroup.com