The Client Service Representative, or CSR, is often the first contact clients (and their pets) have with the veterinary team, and they can make the difference between a thriving practice and one that struggles to be successful. In this VetFolio Voice podcast episode, Dr. Cassi hosts Robin Brogdon, president of VetPartners, who addresses the challenges facing team members in this critical role. They delve into how the CSR can nurture client relationships to make those interactions positive ones, which in turn will lead to increased job satisfaction and enjoyment.