What do James Earl Jones and free verse poetry have to do with a sewer district in Ohio? Sewage and stormwater fans might know we're talking about the Northeast Ohio Regional Sewer District (NEORSD). Their social media pages feature some next-level public utility memes, but perhaps there's a deeper purpose here? Join us as we talk to John Gonzalez, Senior Manager of Communications at NEORSD, about the importance of effective communication by public utility providers and the ways in which his team has connected with local communities.