Shift Forward Health

The 2025 Predictions Series rolls on by welcoming back Jane Sarasohn-Kahn and Amy Heymans to share their predictions and why they think the environment is ripe for change. 

All that, plus the Flava of the Week about the next recommendation of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. Who’s next on the list? 

This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#379) 

See omnystudio.com/listener for privacy information.

(Originally aired in March 2022) 

Paul Schrimpf, Jeff Gourdji, and Priya Aneja shared some provocative predictions about rising consumer and patient expectations, ever-advancing technology, and perennial pressure to reduce costs and increase access. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally episode #204. 

This show is produced by Shift Forward Health, the consumer transformation advisory firm for healthcare. (#378)

See omnystudio.com/listener for privacy information.

Our 2025 Predictions Series kicks off with Paul Schrimpf and Jeff Gourdji diving into what they expect (and hope) to see in 2025 from traditional providers, nontraditional entrants, and payers. 

All that, plus the Flava of the Week about recommendations of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. Why does the list start with the Microdosing podcast? 

This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#377) 

See omnystudio.com/listener for privacy information.

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #195 and originally aired in January 2022. 

Zain and Jared offered advice to consumer brands that are trying to break into the healthcare industry. They shared what these brands have working in their favor, as well as the challenges that they would be facing in the near future. (Spoiler alert: it’s all about consumer relationships!) 

This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#376) 

See omnystudio.com/listener for privacy information.

Dr. Gordon Chen returns to share the story behind his new venture ThriveWell, the five drivers of health and wellness, and dozens of insights for increasing longevity. 

All that, plus the Flava of the Week about older Americans being unsatisfied with their care. What particular aspects of care do seniors want to be improved, and how do we use these insights while designing and executing senior-focused care? 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#375) 

Learn about ThriveWell: www.thrivewell.com

See omnystudio.com/listener for privacy information.

Dr. Gordon Chen’s time at ChenMed informed his perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #292 and it originally aired in October 2023. 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#374) 

See omnystudio.com/listener for privacy information.

Dr. Oliver Kharraz, CEO and Founder of Zocdoc, shares insight after insight on what actually drives healthcare behaviors and influences consumers’ choices. 

All that, plus the Flava of the Week about Amazon launching a new service competitive to Hims and Hers. What is the consumer insight that this new service is based on, and how can we bypass the bias against retailers to more quickly design consumer-centered products and services? 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#373) 

See omnystudio.com/listener for privacy information.

Christophe Jacquet shares some provocative thinking about how the health, wellness, and consumer sectors are increasingly overlapping, including a health design thinking framework that helps us understand why meeting a need isn’t enough to design products and service lines that are successful. We have to consider expectations and life aspirations as well. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #175 and it originally aired in August 2021. 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#372)

See omnystudio.com/listener for privacy information.

What can we do about loneliness? The human body needs connection like it needs food, water, and shelter, yet we’re losing points of in-person connection in a tech-enabled world. 

Join Melissa Wirt, CEO and Founder of Latched Mama, and host Ann Somers Hogg as they discuss tiny habits to reduce loneliness, the need to simplify progress, and how to show up for somebody else. 

Resources: 

• Latched Mama - latchedmama.com 
• Melissa's book, I Was Told There'd Be a Village: Transforming Motherhood through the Power of Connection - www.amazon.com/Was-Told-Thered-Village-Transforming/dp/1538759055
• The “hug” that America’s mothers need now (Clayton Christensen Institute) - www.christenseninstitute.org/blog/the-hug-that-americas-mothers-need-now/

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4 episodes in 1! Join our first-ever Health System Celebration Series as we recognize the accomplishments of 4 leaders in digital engagement and consumer experience – Northwestern’s Kali Arduine Ihde, URMC’s Michael Hasselberg, MultiCare’s Jeremy Harrison, and Ballad Health’s Taylor Hamilton. 

All that, plus the Flava of the Week about Forward Health shutting down. What led to their sudden demise, and what can we learn about the appeal of tech-first, subscription-based health? 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#371) 

See omnystudio.com/listener for privacy information.