ShipTalkers

ShipTalkers

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ShipTalkers episodes

  • Delivering What Matters: Advancing the Customer Experience Across LTL

    Following the 2025 Carrier Summit, MyCarrier’s VP of Carrier Engagement, Bobby Russell, sits down with Nathan Leonard, Vice President Pricing & Customer Experience at TForce Freight. From improving customer consistency and invoice accuracy to embracing evolving technology, this conversation highlights how innovation and collaboration are driving efficiency at every step.


    If you’re interested in how LTL carriers and shippers are modernizing their operations, this discussion offers valuable insights into the tools and partnerships making it happen.


    #LTL #MyCarrier #TForce #LogisticsInnovation #ShippingAutomation

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    31 min
  • The Future in Motion: Inside Shipper Tools and Carrier Perspectives

    Following the 2025 Carrier Summit, MyCarrier’s VP of Carrier Engagement, Bobby Russell, sits down with Russell Young, Director of Integrated Services Sales at Averitt, to discuss the future in motion and its impact on the LTL industry.

    Together, they explore key topics like invoice reconciliation from a carrier’s perspective, evolving shipper expectations, and what’s next for the future of LTL collaboration.

    #LTLIndustry #FreightInnovation #LogisticsLeadership #SupplyChainInsights
    #FutureOfLTL #CarrierCollaboration

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    25 min
  • Precision Payments: LTL Quote-to-Cash Automation is Here

    In this episode of ShipTalkers, MyCarrier’s Chris Scheid (Cofounder & CTO), Bobby Russell (VP of Network Sales), and Joe Magee (Product Manager) explore how automation is reshaping one of the most complex — and least digitized — parts of the LTL industry: freight audit and payment.

    They discuss the decades-long gap between quoting a shipment and paying for it, and how new technology is finally bridging that divide. By connecting financial accuracy with operational automation, Precision Payments represents a broader industry shift toward full quote-to-cash integration — where data, visibility, and payments flow together in one continuous system.

    Hear how this advancement not only simplifies workflows but also strengthens the trust and efficiency between shippers and carriers.

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    28 min
  • MyCarrier + Mastio: A Deep Dive into LTL Automation

    Join Bobby Russell as he sits down with Kevin Huntsman, President of Mastio & Company, for an in-depth conversation about the LTL industry and Mastio’s influential annual study.

    In this episode, Kevin shares:

    • The history of Mastio’s research, from plastics and energy to 21 years of LTL benchmarking

    • How shipper feedback is collected through 1,700+ interviews each year

    • Key industry trends, including technology adoption, visibility, and the growing role of finance leaders

    • Why trust, invoice accuracy, and ease of doing business remain critical for shippers

    • How carriers can leverage data for both defensive and growth strategies

    Whether you’re a shipper, carrier, or industry insider, this conversation highlights what drives perception, performance, and long-term success in the LTL space.

    #LTL #Freight #Logistics #Mastio #CustomerInsights #SupplyChain

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    52 min
  • MyCarrier Enhancements: Driving the LTL Industry Forward

    In this Special Founders Edition, MyCarrier co-founders Mike Bookout and Chris Scheid sit down to share insights, stories, and updates that are shaping the future of the freight industry. From behind-the-scenes perspectives on MyCarrier’s growth to the latest innovations transforming the way shippers and carriers connect, this episode dives deep into what’s driving real change in logistics today.

    Whether you’re a shipper looking for efficiency, a carrier seeking stronger partnerships, or simply someone who wants to stay ahead of industry trends, this conversation offers valuable takeaways you won’t want to miss.

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    24 min
  • LTL Industry Updates with Curtis Garrett

    In this episode of ShipTalkers, Bobby Russell (VP of Sales at MyCarrier) and Curtis Garrett (CEO at RateHero), unpack the latest shifts shaking up the LTL industry.

    They break down:

    -How classification updates are impacting SMBs, national accounts, and carrier cost structures

    -Why density-based pricing and dimensional accuracy are more critical than ever

    -How eBOL adoption is streamlining LTL workflows and enabling greater automation

    -How AI is simplifying complex rules and creating smarter, more efficient shipping processes

    If you’re in the freight world, this conversation is packed with real-world insights to help you navigate the industry’s biggest changes.

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    48 min
  • Freight Class Reimagined: Simplifying the Future of LTL Shipping

    In this episode, MyCarrier's Chris Scheid is joined by Joe Ohr, COO at NMFTA, and Holly Taylor, Director of Product at NMFTA, to break down one of the most significant changes in the freight industry: the launch of Docket 2025-1 and the rollout of ClassIT Plus.

    Together, they explore how NMFTA’s massive reclassification initiative simplifies freight classification by prioritizing density and eliminating outdated complexities. Holly shares how ClassIT Plus was designed with usability, innovation, and real-world shipping pain points in mind, while Joe emphasizes how this shift promotes transparency and efficiency between shippers and carriers.

    Chris also reveals how MyCarrier’s partnership with NMFTA empowers shippers to navigate these changes seamlessly through embedded APIs and real-time tools.

    What You’ll Learn:

    • What Docket 2025-1 is and why it matters
    • How ClassIT Plus transforms classification tools
    • The role of density, handling, stowability, and liability in freight classes
    • How shippers can reduce reclass costs and avoid billing disputes
    • What actions to take before the July 19th implementation

    Whether you're a shipper or carrier, this episode is your playbook for staying ahead of the biggest freight classification change in decades.

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    30 min
  • The Automation Advantage in LTL Shipping

    In this episode of ShipTalkers, Bobby Russell (SVP of Sales at MyCarrier) and Mike Campese (Chief Business Officer at the DDC Group) dive into the power of automation in LTL shipping—and why it’s critical for improving operating ratio (OR), invoicing accuracy, and data quality.

    They break down:

    -How automation is transforming freight workflows

    -Why clean shipping data is the key to cost control

    -The role of AI in the future of logistics

    -Tips for LTL shippers navigating today’s challenges

    If you're a carrier, shipper, or any other freight industry professional looking to stay ahead of the curve, this episode is a must-listen.

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    59 min
  • Ignoring Freight Class Updates? It Could Cost You.

    In this episode of ShipTalkers, Bobby sits down with industry expert Scooter Sayers to unpack the upcoming NMFTA freight class updates and what they mean for shippers. From canceled item numbers to unexpected carrier inspections, we break down the risks, the tools, and the steps every shipper should take before July 19th.

    Don’t get caught off guard — tune in and stay ahead.

    YouTube | LinkedIn | Facebook | X

    46 min
  • The Power of Integrations and Automation in LTL Shipping

    Bobby is joined by longtime friend and industry veteran Ryan Camacho for an insightful conversation about logistics, technology, and emerging trends in LTL and e-commerce shipping.

    Ryan, with 24 years of experience in LTL, shares his journey from working in logistics startups and warehouse consulting to his current role at MyCarrier, where he focuses on data connectivity, system integrations, and enhancing customer shipping solutions.

    Key Topics Discussed:

    🚛 The evolution of LTL – From 3PL to SaaS solutions, how technology is reshaping logistics.
    📦 The rise of e-commerce shipping – B2C buying behaviors are now influencing B2B logistics.
    🌐 E-commerce platforms & freight – The impact of Shopify, WooCommerce, Magento, and others on shipping strategies.
    📊 Challenges of real-time freight rates – How shippers can automate LTL rating and quoting at checkout.
    🔄 LTL automation & digital transformation – The growing need for businesses to extend automation from parcel to LTL freight.
    📉 Gaps in LTL technology – Why LTL shipping still lags behind Parcel's seamless checkout and tracking process but is catching up fast.
    📈 Upstream rating in LTL – The complexity of tariffs, rate bases, and routing guides, and how shippers are working to streamline LTL quoting and booking.
    🚀 Future of freight technology – The role of AI and automation in making LTL shipping more efficient and accessible.

    Ryan and Bobby explore the rapidly evolving logistics landscape and the technology bridging the gap between e-commerce and LTL shipping.

    If you’re in logistics, e-commerce, or supply chain management, this episode is packed with valuable takeaways!

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    40 min

About ShipTalkers

From the publisher's feed

ShipTalkers by MyCarrier is your must-listen podcast for all things logistics. It’s a little irreverent, always entertaining, and guaranteed to leave you with fresh insights and ideas. Each…