Samantha Irwin’s deep desire is to help business owners kill it when it comes to creating a fabulous customer experience. Way more than just “customer service”. It includes staff training and creating culture. Not only is it super fun stuff, it’s the most efficient, cost effective, and rewarding way to build a business!

In this episode we talk about customer experience vs. customer service, and the #1 marketing mistake companies make. We then go on a rant about telling women to "smile more" and build a tech company for your listening pleasure.

🖤  Episode details and video can be found at:

• http://shittyideatime.com/41 

🖤  Resources mentioned in this episode:

• https://www.linkedin.com/business/learning/blog/learner-engagement/see-the-industries-with-the-highest-turnover-and-why-it-s-so-hi

• https://www.forbes.com/sites/blakemorgan/2018/10/16/top-5-most-hated-industries-by-customers/?sh=300b76d190b5 

🖤  Connect with Samantha:

• www.kaizen.zone
• https://www.linkedin.com/in/samanthairwin/
• https://www.youtube.com/channel/UCViM4qzVctq8_peZuYeBDOg

–

🖤  Connect with me:

► Connect & get access to all of my biz resources

► The Small Business Incubator (send me a DM on Instagram for 20% off your membership)

► Instagram

In this episode I share about how my relationship with coloring books as a kid shows up in my business today. As an entrepreneur, it's easy to get lost in the chaos. By creating restrictions, or lines to color within, you can rein in the chaos and create true freedom.

🖤  Episode details and video can be found at:

• http://www.shittyideatime.com/40

–

🖤  Connect with me:

► Connect & get access to all of my biz resources

► The Small Business Incubator (send me a DM on Instagram for 20% off your membership)

► Instagram

Tierra Bonds is the CEO of Take Charge Consulting and offers credit repair, business credit and business consulting. She has helped hundreds of people reach their credit goals and now is on a mission to reduce the wealth gap by providing credit and entrepreneurship education to 100,000 young professionals any by assisting in the launch of 100 businesses.

In this episode Tierra shares her credit story and why closing the wealth gap is important to both sides of her business: credit consulting and business consulting.

🖤  Episode details and video can be found at:

• http://shittyideatime.com/39 

🖤  Connect with Tierra at:

• https://takechargecc.com/ 

For support & info about starting and growing your small business, visit me at The Small Business Incubator or find me on Instagram @shittyideatime

A passionate ally, communicator, and fashionista, Maggie’s on a mission to transform how women see themselves at work. She creates space to empower other women and helps reduce global fashion waste by challenging others to shop secondhand first. Clients work with Maggie on everything from wardrobe to resume, with a focus on high-impact low-barrier resources.

In this episode we talk about style, sustainability & creating your own rules. Then we have an experiment on air for your listening pleasure.

🖤  Episode details and video can be found at:

• http://shittyideatime.com/38 

🖤  Connect with Maggie at:

• https://maggiegreenestyle.com 

For support & info about starting and growing your small business, visit me at The Small Business Incubator or find me on Instagram @shittyideatime

In this episode I tell the story of how one rowdy Vegas experiment turned into one of the greatest business lessons of all time. I also talk about Lunchables and willpower to help you understand why systems and automation are key in giving you your time and energy back.

🖤  Resources mentioned in this episode:

• https://toggl.com/

🖤  Episode details and video can be found at:

• http://www.shittyideatime.com/37

–

For support & info about starting and growing your small business, visit our website or find me on Instagram @shittyideatime

Google’s #1 Entrepreneur Coach, Bri Seeley, helps entrepreneurs create long-term, sustainable and scalable success… on their terms! Bri distills her 14-years of real world experience into digestible, tangible tools to help entrepreneurs thrive and profit. Bri is a 2020 Stevie Award winner for both Coach and Woman of the Year, a member of the Forbes Coaches Council, and author of the best-selling Permission to Leap.

In this episode we talk about crop tops, community building, and what it means to be an unapologetic entrepreneur. Then we have an experiment on air for your listening pleasure. 

🖤  Episode details and video can be found at:

• http://www.shittyideatime.com/36

🖤  Connect with Bri at:

• http://www.briseeley.com

• http://instagram.com/briseeley,

• http://facebook.com/bri.seeley 

🖤  Mentioned in this episode:

• FBomb Breakfast Club – https://www.fbombbreakfastclub.com/ 

For support & info about starting and growing your small business, visit me at The Small Business Incubator or find me on Instagram @shittyideatime

This is my 4th or 5th year sharing my resolution story and giving this glorious rant...I'm thrilled it's now in podcast form!

Dream big and then double it! There is real power in doing something new and big. If you've ever knocked new years resolutions as silly, doomed to fail, or idealistic, grab a cup of coffee and buckle up.

🖤  Episode details and video can be found at:

• http://www.shittyideatime.com/35

–

For support & info about starting and growing your small business, visit our website or find me on Instagram @shittyideatime

Diane is the founder and CEO of Diane Lam Co. Diane is a Queenmaker and business systems and ops expert. She builds self-sustaining empires for ambitious 6-figure online service providers.

In this episode we talk about systems creation, the pitfalls of bootstrapping and making bold choices. Then we have an experiment on air for your listening pleasure. 

🖤  Episode details and video can be found at:

• http://www.shittyideatime.com/34

🖤  Connect with Diane at:

• https://dianelam.com/

🖤  Mentioned in this episode:

• Brag Better book: https://bookshop.org/books/brag-better-master-the-art-of-fearless-self-promotion/9780593086810 

–

For support & info about starting and growing your small business, visit me at The Small Business Incubator or find me on Instagram @shittyideatime

Aliko Weste is a culmination of so many things through his identity and through his work. Aliko was born Alika, to a French Jewish mother and Caribbean father. He is a trans, Blaxk, Jew who is dedicating his life to bringing the earth into 5D consciousness. Aliko does this through many avenues. Along with his branding, website, photography and videography business (portfolio linked below), Aliko is also the founder and CEO of U Productions, and Expansion Festival. Expansion festival is an annual festival dedicated to Music, arts, and education through self expression and consciousness. This year it was held online and consisted of 32 workshops over a period of two months. Throughout the year (when it’s not covid) with the help of Shoshana Glickman and his incredible team, Aliko produces many smaller events around similar topics, bringing people together in order to manifest the future we desire.

In this episode we talk about what it means to be an embodied business owner and healing the wounds of capitalism & white supremacy. We talk about how small business could be a part of creating cultural change and then have an experiment on air for your listening pleasure. 

🖤  Episode details and video can be found at:

• http://www.shittyideatime.com/33

🖤  Connect with Aliko at:

• https://www.weareuproductions.com/portfolio 

• @theealikotree
• @weareuproductions
• @expansionfestival

🖤  Mentioned in this episode:

• The burning times never ended: https://callingourselveshome.weebly.com/the-burning-times-never-ended-re-membering-resistance.html 

• My Grandmother's Hands by Resmaa Menakem: https://bookshop.org/books/my-grandmother-s-hands-racialized-trauma-and-the-pathway-to-mending-our-hearts-and-bodies-9781942094470/9781942094470 
• Brene Brown's Netflix special: https://www.netflix.com/title/81010166 

–

For support & info about starting and growing your small business, visit me at The Small Business Incubator or find me on Instagram @shittyideatime

OMG guys! I get to talk to my partner!!! Ross Dexter & I talk about faking it til you make it and how to build true expertise.

Ross and I usually have these conversations over morning coffee, but we’re coming at you tomorrow on air! We share the unpopular opinion that faking it til you make it is THE WORST! It’s a terrible idea, y’all.

BIO:

Ross Dexter DAT MKin LAT ATC CSCS (<--- evidence of his pursuit of expertise)

Ross' enemy is “the way we have always done things.” He is on a mission to continually evolve and advance athletics through education, evidence-based practice, practice-based evidence, and interdisciplinary professional collaboration.

🖤  Episode details and video can be found at:

• http://www.shittyideatime.com/32

🖤  Connect with Ross Dexter at:

• www.reevolveathletics.com

🖤  Mentioned in this episode:

• Start With the Core book http://startwiththecore.com/

–

For support & info about starting and growing your small business, visit our website or find me on Instagram @shittyideatime