In this interview recorded live at Shoptalk Fall 2024, Chris Walton and Anne Mezzenga interview David Morin, VP of Customer Strategy at Narvar, about the importance of post-purchase intelligence in retail.

Key highlights include:

[2:00] How Narvar empowers over 1,500 retailers with data-driven post-purchase solutions

[4:10] Discussion on delivery estimates, return policies, and enhancing customer satisfaction

[8:00] The role of post-purchase in unified commerce

[10:20] Preparing for holiday season logistics and return strategies.

Thanks to Narvar and Microsoft for making all of Omni Talk Retail's Shoptalk Fall coverage possible. Visit Narvar at booth L45 or at Narvar.com & Checkout Microsoft at aka.ms/AIatMicrosoft

#Shoptalk2024 #retailinnovation #postpurchase #customerexperience #logistics #holidayshopping #unifiedcommerce #aiinretail #retailtechnology

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